Definition and Examples of Work
Receive and follow up on technical help requests from end users having
problems using computer software and hardware (including peripherals) or
inquiring how to use specific software, hardware, or operating systems.
Pinpoint recurring technical issues and independently investigate and
implement solutions to solve those issues.
Provide on-site support to local office and remote support to satellite
offices
Definition and Examples of Work
Manages IT projects within the organization.
Oversees technology-related research and development projects.
Coordinates KTA resources and external technical resources.
Additional duties may be assigned as business needs require.
Latitude and Impact of Position
This position works daily to obtain information, provide input,
Definition and Examples of Work
Installs, removes, diagnoses common problems, repairs, adjusts and monitors
the performance of and conformance to specifications of equipment used for
communication purposes, including mobile radio units, fiber optic communications
equipment, telephone equipment, test equipment, batteries and battery chargers,
tower light control units, digital PABX and cellular telephone equipment and
tape and solid state voice recorde
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