Sondel Family Veterinary Clinic (SFVC) West is searching for a collaborative individual to join our fun-loving team of veterinary professionals. We are currently looking to fill a full-time position between 30 to 40 hours a week primarily at our WEST clinic (1848 Waldorf Blvd Madison WI 53719) with one to two days a week at our EAST clinic (5259 High Crossing Blvd Madison WI 53718).
The Customer Service Representatives (CSR) are the first point of contact at SFVC and should be friendly, resourceful, and organized. These individuals work under the supervision of the Lead Customer Service Representative and the Hospital Administrator and must communicate effectively with team members as well as clients and other pet professionals.
The ideal candidate has both customer service and administrative experience, possesses good leadership qualities, and is a problem-solver. Veterinary experience is preferred, but not required. Some experience in the pet-care industry is desired. We are willing to train the right person!
What makes Sondel Family Veterinary Clinic different?
- We are the primary referral center for reproductive services in the area. This gives our staff the opportunity to work with many unique breeds that are uncommon in other clinics, and see many puppies!
- We value and support a healthy work-life balance.
- Generous pay and benefits.
- No late nights and no weekends.
Responsibilities:
- Greeting & welcoming clients in a timely, friendly manner.
- Answering incoming phone calls.
- Place outgoing phone calls.
- Triage phone calls to staff members and/or leave a message for a doctor, CVT (Certified Veterinary Technician), or manager as needed using own discretion.
- Follow written protocols and schedule appointments.
- Manage the clinic email including sending medical records as well as receiving and accurately enter incoming medical records.
- Obtain & process payments.
- Account for closing the books at the end of the day including counting the cash drawer.
- Sell over-the-counter merchandise.
- Light cleaning duties of the lobby area.
- Attending monthly staff meetings.
- Perform other duties as assigned by Manager.
Requirements:
- High school diploma or equivalent (required).
- Customer service experience (required).
- Basic computer skills (required - being comfortable navigating computers and learning new software is necessary for this position).
- Experience working in a veterinary or pet-care setting (preferred).
- Experience working in an office environment (preferred).
We are currently looking to fill a full-time position (30-40 hours/week) primarily at our WEST clinic (1848 Waldorf Blvd) with one to two days a week at our EAST clinic (5259 High Crossing Blvd). Full-time employees are eligible for benefits. Benefits offered to full-time employees at SFVC include health, dental, and vision insurance, life insurance, 401k, paid-time-off and holiday pay, as well as an annual uniform allowance.
Pay starts at $16.00 per hour with flexibility based on experience & level of education. There is room for growth and advancement with the company.