Crew Support
Why Banyan.....? Banyan Air Services Inc.is the largest aviation complex in the southeast located in beautiful Fort Lauderdale. We are a full-service aviation company, providing award-winning FBO services, and maintenance, repair and overhaul (MRO) on turbine powered aircraft. Our team has a deep passion for excellence in aviation services and we are looking for enthusiastic individuals with the same passion. If you have a passion for aviation and enjoy working with customers, please come and join the #1 FBO in the Southeast!
SALARY: Starting salary-$18/hr and up depending on experience
REPORTS TO: Shift Supervisor and will also receive instructions and assignments from Line Manager and Operations Manager
POSITION TITLE: Crew Support
STATUS: Full-time, non-exempt, will need to be able to work an (8) shift between the hours 6am-10pm and be available for work weekends
REPORTS TO: Line Service Supervisor
OBJECTIVE: To exceed the expectations of the front line customer by delivering exceptional service to arriving and departing aircraft.
GENERAL PHILOSOPHY: To build customer loyalty through service excellence in a work environment where the teammates enjoy their work because they have accepted responsibility for the success of the company.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Review the daily schedule to prepare for arrivals and departures.
Direct arriving aircraft to a parking spot and chock them on the nose wheel and main.
Greet the customer and ask if you can be of assistance. Anticipate their needs when able.
Have customer's transportation standing by 2 hours in advance of when they arrive and take dirty rentals from departing customers. Close out rental car contracts.
Assist customers with their bags, transport customers to and from the terminal building, restaurant, and pilot shop.
Service coffee, ice, catering, dishes, linen, etc. to departing aircraft.
Check in all catering orders and mark as needed.
Assist Customer Relations Reps and Line Service teammates as needed
Check the crew vans at the start of your shift to ensure they are clean, setup daily rentals
Escort customers driving to remote parking and to technical areas.
KNOWLEDGE REQUIRED:
Must be able to lift at least 30lbs overhead.
Must be able to stand, bend, squat and be on your feet for extended periods of time.
Communicate with co-workers, management, customers, and others in a courteous and professional manner.
Conform with and abide by all regulations, policies, work procedures, and instructions.
Conform with all safety rules and wear/use all appropriate safety equipment.
Excellent verbal and written communication skills,
Have the ability to give directions to area hotels, restaurants, and attractions,
Maintain knowledge of Banyan's customers,
Care, location and operation of Banyan golf carts, crew vans and bus,
Location and use of the coffee and ice machines,
Knowledge of where we store aircraft dishes, coffee pots and linens,
Location of newspapers and where we can purchase additional ones when needed,
A knowledge of where we park clean and dirty rental cars, how to record the fuel, mileage, date, and inspect the vehicle to return the vehicle,
A complete knowledge of Ft. Lauderdale's Executive Airport, including the location of hangars, ramps, taxiways, runways, tie-downs, fuel farm, tower, U.S. Customs, and all other FBOs located at the airport,
A knowledge of the Airport Authority, Tower and U.S. Customs including procedures, hours and required documentation,
JOB SPECIFICATIONS:
This position requires excellent customer service skills, ability to communicate orally and written Requires a valid drivers license and a good driving record.
This job description in no way states or implies that these are the only duties to be performed by the teammate(s) incumbent in this position. Teammate(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonable accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or other employees. Requirements are representative of minimum levels of knowledge, skills or abilities.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.