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Dealership Operations Manager

Operations Manager - Lead with Purpose and Drive Growth!

Location: Monroe, Ohio (ONSITE ROLE)
Are you an experienced leader passionate about operational excellence and customer satisfaction? Join a dynamic team at Southeastern Equipment, where you'll oversee and inspire the parts and service departments to reach their full potential. As an Operations Manager, you’ll play a pivotal role in driving sales growth, exceeding profit targets, and creating an environment that fosters high performance.

The Role:

As the Operations Manager, you'll be responsible for the day-to-day operations of our parts and service departments, ensuring all functions are aligned with our company standards and values. Your role will directly impact the efficiency, profitability, and success of the facility. You’ll lead a team of dedicated professionals, including the Parts Manager, Service Writer, Technicians, and Yard Associates, and be the driving force in meeting key performance metrics.

You'll ensure that every machine is prepared and repaired to our high standards, parts are ordered and managed effectively, and associates are supported, trained, and held accountable. In short, you’ll be the cornerstone of maintaining smooth operations while fostering a team culture of growth, collaboration, and success.

Key Responsibilities:

Leadership & Accountability (LMA)

Lead by example, upholding Southeastern Equipment’s Mission, Vision, and Values: Hustle, Thoughtful, Passion, and Customer Focused.
Foster a culture of teamwork across departments and branches, driving effective communication and routine meetings.
Manage employee time and HR needs while ensuring proper training and safety protocols.
Establish and oversee safety programs within the facility.

Facility & Asset Management

Ensure the physical facility meets OSHA and EPA compliance, maintaining a clean, safe, and efficient environment.
Oversee equipment and tooling, ensuring they are in optimal working condition and certified.
Monitor and secure physical assets, managing their flow in and out of the facility.

Service Department Leadership

Lead your team to meet or exceed sales and profit goals.
Drive performance improvements using key performance indicators (KPIs).
Ensure machines are repaired and maintained to meet our high standards, and provide exceptional customer service.
Manage customer issue escalations, ensuring quick and effective resolution.

Parts Department Leadership

Oversee the parts department’s performance, ensuring sales and profit goals are met.
Monitor call scores and review customer satisfaction levels.
Ensure proper documentation for warranty and accounting is kept up-to-date.

Support to Sales & Rentals

Collaborate closely with Sales, Rental, and PSSR teams to provide critical operational support.
Assist in quoting, machine scheduling, and coordinating machine arrivals/departures to ensure smooth operations.

What We’re Looking For:

Education & Experience: High School Diploma or GED required, with a 4-year BA or BS degree preferred. Minimum of 6 years of managerial experience in a related field.
Proven leadership skills with a track record of successfully managing teams and operations.
Strong communication skills, both written and verbal, with the ability to influence and inspire.
Financial acumen, including understanding of income statements and balance sheets.
A passion for customer service and delivering operational excellence.
Experience with parts and service operations is a plus.
Computer skills (Excel, Word, Outlook) are essential.

Work Environment & Physical Requirements:

This is a physically demanding role where you’ll be on your feet, walking through the shop, and occasionally lifting items up to 50 pounds. You'll need a keen eye for detail, with the ability to adjust focus and meet visual demands for close, distant, and peripheral vision.

Why Join Southeastern Equipment?

Growth Opportunities: Lead a team that thrives in an environment of continuous improvement.
Impact: Directly contribute to the success of our operations, sales, and customer satisfaction.
Work-Life Balance: Limited travel (15-20 days per year) and a supportive environment that prioritizes your success and development.

If you’re ready to take on an exciting challenge, drive operational excellence, and lead a high-performing team, apply today and help us continue to achieve our mission of helping our customers win!

Apply Now!

Southeastern Equipment Company is unable to offer sponsorship now or in the future. All candidates must be legally authorized to work in the United States without the need for sponsorship.

Please keep in mind that the posted pay range represents the range for all positions in the job grade within which this position falls. The actual hourly/salary offer will take into account a wide range of factors, including location, certifications, and skill development and potential bonuses.

Our dealership offers full time employees: competitive salary, full benefits: Medical, Dental, Vision, Critical Illness, Life Insurance, 401K with match, Wellness, PTO, company apparel, uniforms provided, and boot allowance. EOE.

Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.