Student Service Specialist

Athabasca University's Office of the VP, University Relations is currently recruiting for a permanent, full-time Student Service Specialist. 
 

First consideration will be given to internal applicants according to the AUPE Collective Agreement, Article 11.02

The Position 

This position is critical for the ongoing enhancement and expansion of service to AU students promoting connection to an AU community.  The incumbent will focus on onboarding and retention activities that facilitate learning success for distance learners.    

The incumbent will work to support inbound and outbound service provided through the Information Centre with the expectation to assimilate and communicate the AU mandate.  

The incumbent will work to support a student service culture and contribute to the coordination of integrated service options, which include phone calls, emails, web submission, social media and chat.   The position requires comprehensive knowledge of Athabasca University courses and programs, policies and procedures, and proficiency with IT hardware and multiple software systems.   

The incumbent will demonstrate commitment to service quality and efficiency and champion the efforts of the Information Centre team with awareness of how their individual and collective contribution facilitates student contact and connection with the AU community. 

The incumbent will work with a high degree of autonomy and be included in coaching and training plans for new and existing staff.   

This position involves working in a team-oriented setting that requires coordination and sharing of information using Customer Relationship Management (CRM) software. 

Qualifications 

• Undergraduate diploma with three years of experience in a post-secondary setting focused on student service.  Equivalent education and experience, or a combination of these may be considered.  
• Commitment to lifelong learning and value for continuous improvement demonstrated through previous work experience.  
• The ability to work as part of a team and facilitate student learning goals. 
• The ability to work independently, self-motivated and focused with excellent time management skills 
• Understanding of post-secondary environment with extensive knowledge of university policies and procedures. 
• Excellent interpersonal, communication, organizational and time management skills. 
• Proficient knowledge of university systems and troubleshooting skills 

A detailed job description can be viewed at: Student Service Specialist 
 

Contact Informaton

For more information regarding this position, please contact Monica Arcilla, OneAU Learner Service Project Lead, at [email protected].

 

Athabasca First

Wherever possible, AU seeks to attract and hire qualified team members to reside in the Athabasca region. We will offer relocation assistance for the right candidate should you decide to relocate to the Town of Athabasca. As a resident of the town or county of Athabasca, you can choose to work on and from our beautiful campus in Athabasca.

To discover the Town and Region of Athabasca, go to: Visit Athabasca.

What AU Offers: 

Benefits and Pension eligibility differs based on employee group and may include:

• Defined Benefits Pension Plan
• Alberta Health Care
• Extended Health Care
• Life Insurance, Accidental Death & Dismemberment Insurance
• Disability Coverage
• Vacation
• Office Closure between Christmas and New Year's Day
• Discretionary Benefit Fund
• AU Course Allowance
• A Variety of Leaves (e.g., Maternity/Parental/Adoption, Compassionate Care, etc.)
• Employee & Family Assistance Program (EFAP)

Educational credentials will be verified before an offer of employment is extended. An offer of employment is conditional upon verification of educational credentials. 

All qualified candidates are encouraged to apply; however, Canadian Citizens and Permanent Residents will be given priority. 

Athabasca University encourages applications from women, Indigenous Peoples, persons with disabilities, persons of any sexual orientation, persons of any gender identity and expression, and members of visible minorities. 

Where applicants have equal skills, abilities, and experience, candidates residing within or willing to relocate to the County of Athabasca will be given preference.

Working outside of Canada is not supported by Athabasca University. You are legally not permitted to work for Athabasca University if you are living outside of Canada.