Hospitality Intern

Hospitality Intern

Reports to: General Manager

Classification: Seasonal, Part-Time, Non-Exempt

Summary: The hospitality internship offers hands-on experience in customer service, group sales, and daily retail operations of a popular outdoor resort. Interns will assist with guest relations, park maintenance coordination, and ensure a welcoming and enjoyable experience for all visitors.

Essential Functions:

• Maintain the highest level of customer satisfaction in all aspects of the operation.
• Continuous contact with staff and public.
• Must be able to work in all weather conditions.
• Genuine concern for guests’ recreation experience.
• Maintain customer confidence and protects operations by keeping information confidential.
• Greets and assist guests in a courteous manner, in person and by phone.
• Ensures rules and regulations are properly communicated to our guests.
• Ensures guests come and go in a manner that ensures the safety of other guests, and staff.
• Helps lead the sales effort for groups and special events, specifically expanding our client base.  Must be a self-starter with excellent communication skills.
• Coordinates with GM and Management team to ensure operational team is able to accommodate the needs of large groups.
• Provides hands on support for setting up and coordinating on-site special events.
• Welcomes guests and customers by greeting them, in person or on the telephone, responding to or directing inquiries.
• Takes reservations using the campgrounds reservation system, ensuring high levels of guest service and satisfaction.

Qualifications

• Rising Sophomore through Senior working toward Hospitality Management degree.
• Knowledgeable about visitor services and amenities in the park and local area.
• Able to work weekends, nights and holidays.
• Strong communication skills.
• Positive attitude toward the campground resort environment.
• Genuine concern for guests camping experience.
• Able to work unsupervised.
• Able to follow direction and work in a team environment.
• Valid Driver’s License and insurable through our auto carrier.
• Experience with camping, Recreational Vehicles or recreation industries