Field Systems Engineer Level 2

 

JOB DETAILS: This is a Monday through Friday field engineering role supporting our client base located in the Boston, Cambridge, metro north and southern NH areas. We assign engineers to clients considering proximity to their home. However, require willingness to commute to all client locations.  

COMPENSATION: Base salary ranges commensurate with experience, quarterly profit sharing and bonus plan, mileage reimbursement, cell/data reimbursement and company paid medical plan.

BENEFITS / HIGHLIGHTS:

• 100% paid medical plan including health, dental, vision
• Matching 401K
• Life Insurance
• Disability
• Paid holidays
• Referral bonuses
• Paid certifications
• Company social events – quarterly team outings, retreats, holiday parties, game nights

Employees at NENS support each other as a team, but also have independence, accountability and the flexibility needed to advance their career. At NENS, we care about your future, so you thrive with individual goals to help you grow and team goals to help your peers grow.  You have a "nobody left behind" mentality in support of one another to build a collaborative environment of knowledge sharing, accountability, and giveback.  At NENS, we are keen on finding individuals who reject the concept of mediocrity and challenge themselves and their peers to do better. 

What You'll Do:

• Support our customers with great Customer Service, resolving support incidents that will require both onsite and remote work
• Participate in Teambuilding, Knowledge / Experience sharing and regular feedback and process improvement initiatives 
• Identify opportunities and areas of improvement while interacting with clients 
• Work with clients to suggest technical solutions that meet their business needs  
• Work on new installs, migrations, troubleshooting, and projects
• Interface with third party vendors and act as the liaison for the client
• Update internal and client documentation as needed and create and maintain comprehensive documentation of client environments
• Participate in after-hours projects, troubleshooting and on-call availability
• Stay on top of new technology and industry trends

What You'll Need:

• Bachelor's Degree or equivalent working experience
• 4+ years' experience in an IT Engineering or IT Support role
• 2+ year interactive customer support/service (internal or external customers)
• You are a team player that can live by the NENS core values
• A passion for customer service
• Exceptional written/oral communication skills and the ability to listen
• Reliable transportation required and the ability to walk/stand for 8+ hours a day
• Permanent work authorization in the US
• Ability to work in a fast-paced, ever-changing environment
• Strong work ethic and self-motivated with the ability to manage multiple priorities
• Strong time management skills

Technical Knowledge & Experience: Must have demonstrated knowledge of some or all of the following:

• Demonstrated experience in Microsoft server and workstation technologies
• Demonstrated experience in server virtualization technologies
• Demonstrated experience in multiple areas of the Microsoft O365 platform (setup, configure, troubleshoot)
• Experience with Security Technologies or MFA
• Proven background of providing excellent customer service
• Demonstrated analytical and troubleshooting skills
• Strong understanding of networking (firewalls, switching, wireless) across client environments
• Demonstrated experience with storage technologies
• Humility and the ability to escalate issues where there is no clear path to resolution
• Ability to identify opportunities and areas of improvements for clients  
• Certifications in the following technologies a plus: Microsoft, Cisco/Meraki, VMware, Okta 

 

 

 

 

See more at http://www.nens.com