Representative, Customer Experience

Join our team and help shape the future of connectivity indoors and outdoors. Together, let’s push the boundaries of technology and advance sustainable networks worldwide.

How You'll Help Us Connect the World:

• Order Management - Process sales orders from Customer and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications and etc.)
• Monitor/follow up on shipment schedule to ensure timely delivery; Expedite and communicate pro-actively with customers on the material availability and shipment status.
• Provide pre and post order support to customers e.g. Quotations, Lead-time check, Rebates claim processing and etc.
• Respond to all Customer’s enquiries.
• Work with Customers and Sales Team to develop a better understanding of our products and their place in meeting customer needs.
• Communicate and work closely with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
• Provide support and back-up assistance to peers.
• Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time

Required Qualifications for Consideration:

• Bachelor’s degree with a minimum of 3 years of experience in Customer Support, Customer Service, or Order Management, preferably in the IT industry.
• Fluent in Japanese with a high level of English proficiency.
• Excellent communication, negotiation, presentation, and facilitation skills.
• Exceptional attention to detail, time management, and organizational skills.
• Ability to collaborate effectively across virtual functions and teams.
• Strong ability to prioritize workload to meet challenging deadlines.
• Capable of multitasking efficiently and working well under pressure.
• Proficiency in Microsoft tools, especially Excel and Outlook.
• Prior knowledge of SAP, Business Objects, and CRM Dynamics is advantageous.

 

Why ANDREW?

Explore exciting career opportunities at ANDREW, part of the Amphenol family. With a legacy of over 85 years in wireless innovation, we empower mobile operators and enterprises with cutting-edge solutions.

ANDREW, an Amphenol company, is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. ANDREW offers the opportunity for career growth within a global organization. We believe that our company is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

ANDREW is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin

For additional company information please visit our website at https://www.andrew.com/