Sr. Project Manager

SCI Summary: SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health’s Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model.

Position Summary: Under the guidance and mentorship of the Enterprise Project Management Director, the Sr. Project Manager is responsible for the supervision of tasks needed to ensuring project team(s) meet and deliver all scope requirements within schedule and budget planned in partnership between Operations and other organizational business units. On a consistent basis, the Sr. Project Manager must provide clear, concise visibility on what each participant in a project needs to do and enables pathways to complete each step. Working with Enterprise Project Management Director, Sr. Project Manager is provided direction and may seek guidance on the most efficient way to complete the plan. Over the course of a project, the Sr. Project Manager will lead meetings, communicate with team members, monitor progress of the project to keep it on schedule, and will assist the Enterprise Project Management Director to proactively communicate with senior stakeholders

SCI Team Member Expectations: All SCI Team Members are expected to: Ensure services provided follow the organization’s mission statement, core operating values and policies and procedures; follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.

 

Essential Duties:

• Develop detailed project plans, including defining project scopes, role definition, success criteria, schedules, capacity planning, budgets, and resource allocation and review with Enterprise Project Management Director.
• Follows and guides others in the SCI Enterprise Project Management practices and procedures and the use and organization of project management standard artifacts such as schedules, documents, diagrams, matrices. Participates in the revision and adoption of SCI Enterprise Project Management methodology and procedures.
• Identify and manage potential project risks, business impacts, issues, and dependencies for each project. Work with Enterprise Project Management Director and project team members to develop contingency plans during each phase of the project to ensure project timelines, quality solutions and continuous SCI service delivery.
• Working with Enterprise Project Management Director and project team, develop and manage project implementation plan, activities, end user support, issue response and resolution and progress reporting during go-live. Finalize project documentation, ensure transition to system support teams, and conduct post-project reviews for process improvement and to improve future project delivery outcomes.
• Collaborate with subject matter experts, observe work processes, and communicate with leaders and team members to research and analyze information required for successful completion of projects including the development and/or update of procedures.
• Provide process leadership to the project teams throughout initiatives’ lifecycle from concept to implementation and closure, including mentorship on best practices and project management standards
• Generate custom reports (e.g., project status, budget, metrics, and resource allocation), and create standard and customized dashboards to produce key insights for executive and leadership reporting and decision-making
• Ensure effective communication and change management to increase the adoption rate and effectiveness of new business solutions
• Escalate project risk and options to mitigate as appropriate
• Lead multiple mid-size to enterprise-wide projects concurrently following project management standards
• Model and promote organizational philosophies of person–centeredness and shared leadership in all interactions with internal and external stakeholders
• Participate in meetings and training sessions that offer learning opportunities and that promote and enhance skills and professional development
• Ensure that assigned organizational project objectives are met
• Perform all duties as described, and others as required, using the foundation of the organization’s philosophies and values

 

Supervisory Duties:

• None

 

Education Required:

• Bachelors Degree preferred

 

Experience Required:

• 6 year minimum project management experience

 

SCI Value Related Competencies:

• People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services.

• Building Relationships and Connections: Interpersonal savvy. Relates to all kinds of people. Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably. Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders)

• Education (Informing Others): Quickly finds common ground to solve problems. Is seen as a cooperative team player. Provides coaching and mentoring to Team Members. Consistent communicator, provides Team Members with the tools they need to perform their jobs in a timely manner. Explores all available options to make the best decision for internal and external holders

• Diversity: Values, appreciates and honors the ways in which cultural differences can create value in organizations.  Is service oriented: Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve. Raises awareness in communities to appreciate the similarities and unique gifts of each person. Interacts with all kinds of Team Members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for all.
• Driving Solutions (Perseverance): Pursues all initiatives with energy, drive, and the goal to succeed.

 

Job-Specific Competencies:

• Directs Work: Providing direction, delegating, and removing obstacles to get work done

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

• Being Resilient: Rebounding from setbacks and adversity when facing difficult situations

• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders

• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals

• Drives Results: Consistently achieving results, even under tough circumstances

• Manages Conflict: Handling conflict situations effectively, with a minimum of noise

• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics

• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

• Tech Savvy: Anticipating and adopting innovations in business - building digital and technology applications

• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear

• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity

 

Physical Demands: Generally, presents standard office environment.  Must be able to remain in a stationary position >95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment.  May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds.  Vision abilities required by this job include close vision. Ability to operate a motor vehicle. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations.

IT Roles must be able to position self to maintain computers and equipment, including under desks and in server room(s). Frequently moves equipment weighing up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.  This job description is subject to change at any time.

 

#SCIIH

Disclaimer: The recruitment process is approved by Service Coordination Inc.’s (SCI) Recruitment Committee and subject to change based on business needs.

In recognition of the continuing COVID-19 pandemic, SCI and Montcordia are committed to maintaining a safe and healthy workplace. Because of this, SCI is requiring all new hires to be fully vaccinated. New hires will be required to provide proof of vaccination status as part of the on-boarding process. SCI provides reasonable accommodations, absent undue hardship, for medical reasons under ADA and for employees with sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated. You may request reasonable accommodation or other exemption to Sonji Ashford at [email protected].

SCI and Montcordia are equal opportunity employers and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. SCI and Montcordia are also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process. To request a reasonable accommodation, contact Kathryn Eckert at [email protected] or 410-218-5581.

SCI and Montcordia are committed to fostering a safe and productive workplace for all Team Members and individuals engaged in business with the organization. As such, all positions require the completion and passing of a 9-Panel Drug Screening within 48 hours after accepting an offer of employment. A 9-Panel Drug Screening tests for illegal drugs within the State of Maryland.

SCI and Montcordia do not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.