Systems Administrator- Business Development Applications

SCI Summary: SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model.

Position Summary: The Systems Administrator for Business Development Application the Enterprise Systems and Technology Department will technically manage the suite of application systems and specialty tools that support our Centers of Excellence in Strategy, Marketing Communications and Government Relations. This role will primarily oversee all production and test environments for Customer Relationship Management System, Marketing and Social Media Management tools and Policy and Legislative Advocacy Platform. This individual will lead any release management tasks to configure, test and promote new application enhancements and feature updates to platforms, and will work in partnership with various crossfunctional areas to ensure end-to-end system reliability for the organization. Reporting to the Enterprise Application Systems Manager, this role will be responsible for solutions to technical issues, supporting business partners, for role provisioning and will partner with vendors and other technical team members related to data integrations and security management.

SCI Team Member Expectations: All SCI team members are expected to: Ensure services provided follow the organization's mission statement, core operating values and policies and procedures. follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.

 

Essential Duties:

• Responsible for configuration, testing and technical systems administration for all end-to-end functional components within Enterprise CRM and key upcoming applications, tools and integrations related to Advocacy and Business Development.
• Follows configuration control and release management standards within IT industry and recommended vendor best practices through full life-cycle IT projects including Requirements, Analysis, Design, System Configuration, Testing, Documentation, Training, Go-live and Support.
• Maintains strong content expertise in delivery of Customer Relationship Management, Marketing and Government Relations to ensure successful and sustainable constituent relationship, advocacy, service growth and diversification.
• System Configuration: Customize, configure, test and deploy application features, roles and interfaces according to documented requirements to align with organizational workflows and policies. Configure and audit security roles and permissions to ensure proper access control and HIPAA Compliance.
• Data Maintenance and Integrity: Ensuring data reliability, accuracy, retention and compatibility within system components and with interrelated enterprise application systems.  
• Testing: Participate in the development and execution of test plans to validate system configurations. Conduct unit, integration, and regression tests with system changes. Release Management: Oversee the rollout of new features, releases and updates, ensuring quality, training and acceptance testing prior to release minimal disruption to users. Coordinate with the vendor for major system upgrades or patches. Test environment management of data refresh and configuration control. Monitor the system post-implementation to ensure stability and performance.
• Release Management: Oversee the rollout of new features, releases and updates, ensuring quality, training and acceptance testing prior to release minimal disruption to users. Coordinate with the vendor for major CRM and other application system upgrades or patches. Test environment management of data refresh and configuration control. Monitor the system post-implementation to ensure stability and performance.
• Technical Support: Provide technical support for applications, troubleshooting technical issues, and optimizing system performance. Ensure data integrity through accurate data entry, migration, and regular backups. Implement cybersecurity measures to maintain system integrity and security. Establish and enforce IT policies related to the systems. Ensure compliance with IT standards and regulations
• Collaborate with Marketing, Strategy, Government Relations to ensure alignment with business needs, process and data interrelationships. Detail oriented with strong problem solving and troubleshooting skills that can assist with identifying process gaps, recommend alternatives and bring to resolution during root cause analysis.
• Uses measurements, metrics and data analysis to demonstrate and monitor impact, insights, quality and solution effectiveness.
• Develops knowledge of SCI business practices and applies relevant Industry experience to advance SCI Strategic Plan Goals.
• Supports Enterprise Project Management departmental goal of reliable service delivery through standardization, collaboration and optimization of processes and operations.

 

Supervisory Duties:

• No

 

Education Required:

• BS/BA in Information Systems, related field required or 6 years in related/similar industry experience.

 

Experience Required:

• CRM Systems Administration (Hubspot, Sugar, Salesforce) experience min 3 years required
• Social Media Management & Branding Tools (e.g. Meltwater, Hootsuite, Brandfolder) preferred
• Government Relations experience with Fiscalnote, KnowWho or Quorum preferred
• Healthcare, Case Management, IDD or Behavioral Health IT experience (Preferred)
• Proficiency with requirements management tools e.g. Visio/Lucid, JIRA, Testing Tools (Required)
• Proficiency with SQL, APIs, PowerBi, Qliksense, Tableau (Preferred)

 

SCI Value Related Competencies:

• People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services.

• Building Relationships and Connections: Interpersonal savvy. Relates to all kinds of people. Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably. Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders)

• Education (Informing Others): Quickly finds common ground to solve problems. Is seen as a cooperative team player. Provides coaching and mentoring to team members. Consistent communicator, provides team members with the tools they need to perform their jobs in a timely manner. Explores all available options to make the best decision for internal and external holders

• Diversity: Values, appreciates and honors the ways in which cultural differences can create value in organizations.  Is service oriented: Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve. Raises awareness in communities to appreciate the similarities and unique gifts of each person. Interacts with all kinds of team members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for all.
• Driving Solutions (Perseverance): Pursues all initiatives with energy, drive, and the goal to succeed.

 

Job-Specific Competencies:

• Functional/Technical Skills: Has the functional and technical knowledge and skill to perform their role at a high level of accomplishment.

• Peer Relationships: Can quickly find common ground to solve problems, is seen as a team player and cooperative. Encourages collaboration.

• Business Acumen: Understands the industry of the organization, knowledgable in current and future policies, practices, trends, and information.

• Presentation Skills: Effective in a variety of formal presentation settings. Commands attention and can manage groups. Can change tactics midstream if something isn't working.

• Organizational Agility: Understands the origin and reasoning behind key policies, practices and procedures, understands the culture of the organization.

• Dealing with Ambiguity: Can effectively cope with rapid change and uncertainty; efficient and productive even when processes are not fully in place.

• Approachability: Agreeable, collaborative, comfortable establishing contact.

 

Physical Demands: Generally, presents standard office environment.  Must be able to remain in a stationary position >95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment.  May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds.  Vision abilities required by this job include close vision. Ability to operate a motor vehicle. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations.

IT Roles must be able to position self to maintain computers and equipment, including under desks and in server room(s). Frequently moves equipment weighing up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.  This job description is subject to change at any time.

 

#SCIIH

Disclaimer: The recruitment process is approved by Service Coordination Inc.’s (SCI) Recruitment Committee and subject to change based on business needs.

In recognition of the continuing COVID-19 pandemic, SCI and Montcordia are committed to maintaining a safe and healthy workplace. Because of this, SCI is requiring all new hires to be fully vaccinated. New hires will be required to provide proof of vaccination status as part of the on-boarding process. SCI provides reasonable accommodations, absent undue hardship, for medical reasons under ADA and for employees with sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated. You may request reasonable accommodation or other exemption to Sonji Ashford at [email protected].

SCI and Montcordia are equal opportunity employers and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. SCI and Montcordia are also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process. To request a reasonable accommodation, contact Kathryn Eckert at [email protected] or 410-218-5581.

SCI and Montcordia are committed to fostering a safe and productive workplace for all Team Members and individuals engaged in business with the organization. As such, all positions require the completion and passing of a 9-Panel Drug Screening within 48 hours after accepting an offer of employment. A 9-Panel Drug Screening tests for illegal drugs within the State of Maryland.

SCI and Montcordia do not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.