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SCI Summary: SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model.

Position Summary: The Talent Development Partner plays a key role in delivery of training to new team members. Additionally, this role assists with the development of team members at all levels within the organization. This role will include designing and facilitating training, along with collaboration with the Talent Development Team on design and development.

SCI Team Member Expectations: All SCI team members are expected to: Ensure services provided follow the organization's mission statement, core operating values and policies and procedures, follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.

Essential Duties:

• Works individually to meet departmental goals and objectives that effectively align with the business/strategic plans
• Consults with management and other leadership to identify business processes. Partnering with internal stakeholders regarding team member training needs  
• Serves as primary role in new team member training process; acts as face of the organization as the initial bond toward of SCI for new team members; facilitates and administers developmental practices for an upbeat, energetic, and positive onboarding experience
• Completes update and revises current training materials including, text, graphics, multimedia animations and simulations and tests or assessment instruments for e-Learning courses and integrate these into a final course deliverable or deliverables. Uses proven instructional design techniques and practices to ensure updates align with accepted quality standards
• Actively participates and contributes positively to workgroups, taskforces, and committees
• Identifies opportunities for continuous process improvement 
• Works closely with operations management to ensure that all schedule requirements are met and to resolve project-related problems or issues
• Performs various other People & Culture/Developmental duties and special projects as assigned. 

Supervisory Duties: None

Education Required:

• Bachelor's Degree or 8 years of experience substituted in lieu of education
• ATD Training Facilitation Certificate or ability to obtain within one year of hire

Experience Required:

• 3 years of direct training experience; 2 years of case management experience with 1 year of direct training experience can be substituted
• Experience with online training facilitation platforms such as Teams, Zoom, Webex preferred
• Experience with training development authoring tools such as Articulate, Camtasia, Canva preferred
• Experience with Learning Management Systems (LMS) functions preferred
• Experience with SharePoint preferred

SCI Value Related Competencies:

• People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services.

• Building Relationships and Connections: Interpersonal savvy. Relates to all kinds of people. Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably. Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders)

• Education (Informing Others): Quickly finds common ground to solve problems. Is seen as a cooperative team player. Provides coaching and mentoring to team members. Consistent communicator, provides team members with the tools they need to perform their jobs in a timely manner. Explores all available options to make the best decision for internal and external holders

• Diversity: Values, appreciates and honors the ways in which cultural differences can create value in organizations.  Is service oriented: Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve. Raises awareness in communities to appreciate the similarities and unique gifts of each person. Interacts with all kinds of team members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for all.
• Driving Solutions (Perseverance): Pursues all initiatives with energy, drive, and the goal to succeed.

Job-Specific Competencies:

• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies

• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics

• Demonstrates Self-Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity

• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

• Being Resilient: Rebounding from setbacks and adversity when facing difficult situations

• Decision Quality: Making good and timely decisions that keep the organization moving forward

Physical Demands: Generally, presents standard office environment.  Must be able to remain in a stationary position >95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment.  May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds.  Vision abilities required by this job include close vision. Ability to operate a motor vehicle. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations.

IT Roles must be able to position self to maintain computers and equipment, including under desks and in server room(s). Frequently moves equipment weighing up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.  This job description is subject to change at any time.

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