Customer Service Representative

Join Our Team as a Veterinary Customer Service Representative / Receptionist : Weekends and Nights: full time and part time positions available.

Where Quality Medicine Meets a Happy Team

At Animal Hospital and Emergency Clinic of Conroe, our mission is to be the cornerstone of compassionate care for pets and their families. We know that emergency visits are unplanned and specialty care can be daunting. That’s why we’re seeking enthusiastic team members who share our passion for creating a supportive and welcoming environment. If you’re dedicated to delivering exceptional service and care, we want you on our team!

Why Choose Us?

• We Value You: Our goal isn’t just to provide world-class care to pets, but also to ensure our team members thrive both professionally and personally. We believe in fostering a supportive work environment where your growth is our priority.

• Continuous Learning: Whether you’re interested in acquiring new skills or pursuing additional credentials, we’re here to support your professional development and help you achieve your goals.

• A Culture of Respect and Fun: We embrace our core values of Respect, Learning, Doing the Right Thing, WOW Service, and Fun. These aren’t just buzzwords they define our workplace culture and guide our interactions every day.

• P.E.T.S: Positivity, Empathy, Trust and Service

Your Role:

As a Customer Service Representative (CSR), you'll be a key player in creating positive experiences for our clients and their pets. Your responsibilities will include:

• Welcoming and Assisting Clients: Greet clients and their pets warmly, ensuring they feel comfortable. Document pet histories and services requested with attention to detail.

• Efficient Scheduling: Manage client visits, from scheduling appointments to coordinating follow-ups, ensuring a smooth workflow for our veterinary team.

• Promote Our Services: Use your knowledge of our offerings to attract new clients and educate existing ones about our services and products.

• Customer Care: Address client inquiries and concerns with empathy and professionalism. Manage cash transactions and handle customer complaints with tact.

  • We are looking for an individual to work swing shifts during the week and weekend shifts.

What We’re Looking For:

• Experience: 1+ years in veterinary, healthcare, or retail customer service is preferred.

• Skills: Strong organizational skills, attention to detail, and the ability to handle multiple tasks efficiently. Proficiency in basic computer programs and excellent communication skills are a must.

• Physical Requirements: Ability to stand for long periods, lift up to 30 lbs. unassisted (50 lbs. with help), and work in varying noise levels.

What We Offer:

• Competitive Compensation: Including a 401(k) retirement plan with company matching and quarterly bonuses.

• Comprehensive Benefits: Access to an employee health insurance, HSA, dental and vision, generous pet healthcare discounts

Join us in making a difference in the lives of pets and their families. Apply today to become part of a team that values excellence, compassion, and a supportive work environment!