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Summary 

The Claims Examiner-I is primarily responsible for processing simpler to moderate, cargo, general liability, and physical damage claims by company and department objectives.  The Claims Examiner-I will also process overage, shortage, and disposition (OS&D) claims on an as-needed basis.  This position will process and document claims to ensure compliance with company standards and industry best practices.? They will negotiate claim settlements and manage subrogation. The Claims Examiner-I conducts the handling of claims in the utmost good faith in compliance with the rules, regulations, and company core values.  They are expected to function with a high degree of competency and the use of good judgment coupled with consistent results. 

 Education and Experience 

• Associate/Bachelor’s degree or an equivalent combination of education experience in Claims Processing. 

• Minimum 3 years of experience handling complex issues.  Previous claims handling experience preferred. 

• Ability to quickly learn and understand tort and state laws as they relate to assigned claims. 

• Working knowledge of motor carrier insurance policies and coverages, self-funded insurance plans, cargo contracts motor carrier equipment, and cargo value preferred but will train. 

• Ability to analyze and interpret legal documents.  

• Ability to quickly learn or have knowledge of DOT and other federal regulations applicable to the trucking industry. 

• Self-motivated, able to multi-task and work independently. 

• Team player, amenable to a variety of work projects. 

• Must be able to maintain a high level of confidentiality. 

• Proficient in responding to internal and external customer situations, responding to customer needs as required. 

• Think creatively and provide creative contributions to projects. 

• Understands and consistently performs in accordance with ATS's Mission, Vision, and Values. Proficient in Microsoft Office (Word, Excel, and Outlook) required. 

• Excellent communication skills (written, listening, and verbal). 

• Willing and able to travel infrequently, including overnight travel. 

Essential Duties and Responsibilities 

• Investigate and facilitate accident and cargo claim calls as received.   

• Research and manage simpler to moderate third-party cargo damage, liability, and physical damage claims. 

• Maintain contact with claimants, obtain damage estimates, determine the extent of liability and loss, set up appropriate reserves, handle the sale/disposal of salvage, and negotiate fair settlements.   

• Settles claims up to $15K without manager approval.  

• Process, adjust, subrogate, and negotiate fair settlements for claims customarily non-litigated and under $100K.  

• Analyze claims for subrogation potential. Pursue where appropriate. 

• Work within company guidelines to set initial reserves for physical damage, bodily injury, and cargo claims; process and expense within an initial 72 hours. Discuss and recommend reserve increases or adjustments and provide an action plan to the VP of Risk. 

• Coordinate investigations with independent adjusters, attorneys, and experts, if necessary.  

• Work within set company and DOT guidelines to determine when post-accident drug and alcohol testing is needed and notify the Safety department. 

• Respond to internal and external situations when able. Escalate appropriate situations as needed. 

• Maintain accurate filing and documentation for each claim.  

• Partner with internal departments to provide information, which includes consulting on bond issues in and out of the United States and processing large citations.   

• Participate in a rotating schedule for on-call after-hours coverage. 

• Support ATS’ culture by aligning actions, behaviors, performance, and decisions in accordance with the Company’s values as set forth in our All-Employee Competencies. 

• Complete work responsibilities outside of normal business hours as needed and infrequent travel may be required.   

• Perform other duties and responsibilities as assigned. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.   

This position performs work primarily in an office setting. 

• Constantly in a stationary position and occasionally will move around. 

• Constantly operates a keyboard and mouse and constantly utilizes a computer monitor(s). 

• Constantly conversing with internal and external customers in person or via phone system.