2nd Shift Maintenance Service Leader/ Technician Mentor

 

Summary

The Maintenance Service Leader / Technician Mentor is a hybrid role of both leadership and mentorship. Daily duties will be split working on the shop floor mentoring Technicians with a hands-on approach as well as overseeing and coordinating daily maintenance and repair operations. The Maintenance Service Leader/Technician Mentor will schedule, and monitor shop employees, order, and organize parts and supplies, and provide a safe and efficient work environment and quality work to all customers. This position coordinates activities with all shop personnel, outside vendors, ATS operations, drivers, and contractors.  

 

Education and Experience

1. 1-3 years of equivalent experience in a related field e.g., automotive, medium/heavy equipment, and trailer repair, etc., and/or a two-year AAS Degree in a medium/heavy truck diesel program and/or maintenance-related program.
2. 1 to 3 years of supervisory experience in a maintenance shop environment is preferred.
3. Experience using maintenance software such as Meritor Toolbox, Bendix, and Haldex is preferred.
4. Must have a solid understanding of parts and inventory control usually gained through 1-2 years of training and/or related experience.
5. Must be able to read; be familiar with, and able to reference the current DOT Out of Service regulations.
6. Must possess a high level of stress tolerance and the ability to multi-task.
7. Demonstrated planning, organizing, and prioritization skills.
8. DOT and forklift certification preferred or ability to become forklift certified within 90 days of employment.
9. Must have the ability to operate vehicles; a valid driver’s license is required. 
10. Must be able to operate related power/shop equipment.
11. Collaborative approach with a proven ability to develop strong trusting relationships to gain support and achieve results.
12. Strong computer skills in Microsoft Office (Word, Excel, and Outlook) required.
13. Excellent communication skills (written, listening, and verbal).
14. Willing and able to travel infrequently, including overnight travel.

 

 

 

Essential Duties and Responsibilities

1. Coordinate all activities associated with the installation, maintenance, and repair of assigned equipment/vehicles by effectively scheduling work and leadership of technicians to ensure job tasks are completed in a timely manner.
2. Monitor work-in-progress job tasks, ensuring completed work meets required company and DOT maintenance standards.
3. Serve as the liaison between technicians and drivers, providing a high level of customer service while enhancing the driver’s experience. 
4. Verify all required parts for the repair have been added to the work orders for correct billing.
5. Ensure all company-specific and DOT-regulated safety procedures are implemented and followed.
6. Ensure all preventative maintenance and maintenance service items are completed and all job tasks have been completed/updated or removed from the system prior to the equipment leaving the shop.  
7. Communicate with drivers and/or Operations staff regarding the status of vehicle/equipment maintenance and repair jobs and ensure volume of work produced meets the company’s needs.
8. Issue necessary parts requested by mechanics and track in an inventory system.
9. Mentor the technicians with a hands-on approach, on the shop floor, overseeing their quality of work and guiding them on the repairs. 
10. Train technicians on all appropriate safety practices and policies.
11. Provide direct hands-on assistance during difficult-to-diagnose complaints while following OEM and ATS warrantable and/or non-warrantable standard repair guidelines and SOP’s.
12. Conduct quality assurance inspection audits to insure all preventive maintenance, repair guidelines, and SOPs are being followed.
13. Train on DOT inspections and ensure the trainees are competent in the inspection and repair process.
14. Assist in meetings and provide feedback as needed on the progress of the trainees and where they need more support/training.
15. Partner with the Shop Manager and Human Resources in the recruiting, interviewing, selection, onboarding, and training of new employees.
16. Provide effective employee performance management utilizing SMART goals, timely and constructive feedback, coaching for improvement, and progressive discipline.
17. Support ATS’ culture by aligning actions, behaviors, performance, and decisions in accordance with the Company’s values as set forth in our All-Employee Competencies.
18. Carry out managerial and leadership responsibilities in accordance with ATS’ policies and applicable laws.
19. Perform key All-Manager Responsibilities; Deliver High Business results, Build the Right Team, Manage for Optimal Performance, and Develop Talent for Growth.
20. Complete work responsibilities outside of normal business hours as needed and infrequent travel may be required. 
21. Perform other duties and responsibilities as assigned.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

 

This position performs work primarily in an office setting.

1. Constantly in a stationary position and occasionally will move around.
2. Constantly operates a keyboard and mouse and constantly utilizes a computer monitor(s).
3. Constantly conversing with internal and external customers in person or via phone system.
4. Exposure to the following due to walking on the shop floor:

1. Loud noises intermittently requiring hearing protection.
2. Temperature extremes intermittently due to outside weather conditions.
3. Dirt, dust, grease, chemicals, and odors intermittently.
4. Situations requiring eye protection and steel toed boots.

 

EEO and Affirmative Action Statement

It is the policy of the ATS to provide for and promote equal employment opportunity in employment compensation and other terms and conditions of employment without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Vietnam Era Veteran status, genetic predisposition, or carrier status.

The ATS designated person for issues concerning Affirmative Action/Equal Employment Opportunity is Director of Human Resources at 320-255-7400.

ATS is committed to assuring equal employment opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of the ATS to provide reasonable accommodation to a qualified individual with a disability to enable such individual to perform the essential functions of the position for which he/she is applying or in which he/she is employed.

The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.