Transportation Specialist

Summary

The Transportation Specialist will keep the Van Business moving forward “after-hours” by assuming the role responsibilities of Fleet Manager, Planner, and Customer Service Representative. Building and supporting Driver and Customer relationships by providing a high level of service, in an effective and efficient manner while meeting division objectives.

 

The hours are:  8:00 p.m. — 6:00 a.m.  Monday—Thursday

 

Education and Experience

1. Higher education (i.e. two- or four-year degree) in related area and/or two to three years of training in a related area and/or equivalent experience in a customer driven environment
2. Must have experience in a customer driven environment.
3. Experience in and or knowledge of the transportation industry preferred but not required.
4. Management or supervisory experience preferred but not required.
5. Must be self-motivated, able to multi-task and work independently.
6. Must be a team player, flexible, and amenable to a variety of work projects.
7. Must be able to demonstrate a proactive commitment to ATS corporate values and the success of all staff.
8. Experience and ability to read a map.
9. Experience in developing strong relationships (personal/practical needs) in order to effectively manage, plan, prioritize workload for fleet.
10. Proficient in Microsoft Office (Word, Excel, and Outlook) and internet (databases and research tools) required.
11. Strong customer service, time management and math skills with a drive for results who can persevere in the face of resistance or setbacks in a fast paced environment.
12. Strong problem-solving and analytical skills in order to implement logical conclusions and make well informed quick decisions.
13. Strong communication skills (written, verbal, listening).
14. Ability to work independently and self-motivated.

 

Essential Duties and Responsibilities

1. Fleet Management
   1. Develop effective working relationships, from a distance, built on trust and respect.
   2. Address and effectively resolve safety concerns, technology challenges, productivity, service interruptions and communication issues when they occur.
   3. Support balancing and managing the Driver’s professional and personal needs: DRI support and financial satisfaction while meeting ATS expectations.
   4. Lead, influence, and educate fleet on ATS Safety Culture to meet and/or exceed established Safety expectations.
   5. Be aware of and manage unsafe situations to minimize accidents, moving violations, and citations.
   6. Assist with Hours of Service, HOS questions and compliance challenges.
2. Service Management
   1. Enters/edits loads in LME.
   2. Schedule appointments.
   3. Pre-call Shipper/Receiver to confirm apt, verify business hours, & check for Driver amenities.
   4. Monitors the progress of available and in-progress loads.
   5. Proactively reviews and edits ETAs and PTAs.
   6. Identifies and proactively communicates all service interruptions to Customers, Drivers, Fleet Managers and other internal ATS partners.
   7. Problem solve and trouble shoot loading and unload, utilizing available resources to manage load requirements; OD regulations, border regulations, port rules, customer specific driver qualifications, etc.
3. Production Management
   1. Assign/Offer and dispatch loads, matching the needs, qualifications, and availability of customers, drivers, and equipment.
   2. Trailer Management; knowledge of the trailer network and ability to identify available trailers.
   3. Respect driver’s time by making sure their time at work is effectively utilized.
   4. Coordinate driver directional requests when appropriate.
   5. Manage down time while maintaining productivity.
   6. Log hour management and trip planning.
4. In support of ATS’s culture, all employees are expected to consistently, effectively and reliably perform in accordance with the Company’s values as set forth in our core competencies and behaviors (All Employee Competencies).
5. Position may require work responsibilities outside of normal business hours, and infrequent travel may be required. 
6. Performs other duties and responsibilities as assigned.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to sit for extended periods.  The employee is occasionally required to stand; walk; and use dexterity in handling and touching objects or controls.

 

 

EEO and Affirmative Action Statement

It is the policy of the ATS to provide for and promote equal employment opportunity in employment compensation and other terms and conditions of employment without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Vietnam Era Veteran status, genetic predisposition, or carrier status.

The ATS designated person for issues concerning Affirmative Action/Equal Employment Opportunity is Director of Human Resources at 320-255-7400.

ATS is committed to assuring equal employment opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of the ATS to provide reasonable accommodation to a qualified individual with a disability to enable such individual to perform the essential functions of the position for which he/she is applying or in which he/she is employed.

The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.