Certified Medical Assistant- Back Office

Summary: Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.

Education/Certification: Registered MA, Certified MA or current LPN, or graduate of an accredited program for Medical Assisting Must have or be able to obtain CPR certification within 6 months.

Experience: Prior experience using computer software, preferably electronic medical records. Prior customer service experience preferred

Essential Job Functions:

• Assist providers adequately and accurately with exams and procedures

 • Demonstrates the ability to carry out and complete providers orders.

• Conscientious of work area to include keeping exam rooms and equipment cleaned, stocked, and in working condition.

• Accurately administers medication and injections per provider orders

• Accurately documents necessary information in Electronic Medical Record System

• Operate office equipment according to manufacturer guidelines to include but not limited to: EKG, autoclave, pulmonaide/nebulizer, blood pressure cuff

• Prepares patient and exam room appropriately for exams, procedures, etc. making sure appropriate supplies are stocked

• Ensure smooth patient flow throughout the office by assisting in other areas when needed or as requested

• Documents and reports lab results on appropriate forms and in a timely manner

• Drawing blood, labeling specimens and completing orders in adherence with the guidelines of our accrediting body

• Adheres to infection control guidelines

• Maintains patient confidentiality at all times; adheres to all HIPAA guidelines

• Communicates effectively with patients in person and by telephone at his/her level of understanding

• Prepare forms and patient paperwork for provider review and signature

• Promotes positive public relations to patients, visitors, families, providers, and others

• Physical appearance and conduct is consistent with acceptable professional ethics and CPC standards

• Answers telephone by identifying person answering and assisting callers in a pleasant manner

• Screening, prioritizing, and returning patient calls according to office procedure

• Maintains operations by following policies and procedures, reporting needed changes and making suggestions for improvement

• Performs other duties and responsibilities as assigned

Knowledge, Skills, and Abilities:

• Knowledge of Electronic Medical Records

• Ability to type • Ability to identify emergent medical situations

• Demonstrate positive customer service skills

• Ability to function in a fast paced work environment, multi-tasking

• Attention to detail

Equipment Operated: Will use basic office equipment such as a computer, printer, copier, and fax machine. Will also use medical equipment such as EKG, autoclave, pulmonaide/nebulizer, blood pressure cuff, etc.

Work Environment: Well lit medical office environment

Mental/Physical Requirements: Must be able to lift at least 10 lbs. Sitting 15% of the time Standing/walking 85% of the time