Customer Service Representative

The Customer Service Representative supports customers along with the plant manager to assure the highest level of customer satisfaction and will be responsible for customer service, office administration and sales support.

Responsibilities:

• All general office administrative functions including answering phones and routing to the appropriate person, filing, and general office organization.
• Enter data and import quotes into the computer system.
• Support sales team with quotes and basic customer inquiries as needed.
• Route paperwork from office to warehouse, confirming shipped orders, to the Invoicing Department at corporate to ensure timely invoicing.
• Confirm order status, shipments, and delivery dates and times to customers.
• Assist with the coordination and tracking of customer orders to ensure proper communication and delivery.
• Support in the quotation process, the placement of purchase orders, and follow-up with sales to ensure product and process is completed correctly.
• Will be required to perform all other duties as requested, directed, or assigned.

Qualifications:

• One year of office experience, preferred.
• Exceptional communication/organizational skills.
• Experience working Microsoft Office Products, preferred.

Bay Insulation Systems of Northeast Inc. – an MBI Division with over 35+ years of experience in Metal Building Insulation. With twenty-five facilities strategically located throughout the United States and Canada, we are the largest laminator and distributor of a complete line of metal building insulation materials and accessories in the nation.

Division Summary: The Bay Family of Companies’ Corporate Office is responsible for most administrative and management duties for all 40 corporations and 70 locations including HR, Accounts Payable and Receivable, Executive Management, Inventory, Payroll, and other support functions.

Benefits: At The Bay Family of Companies, we believe in taking care of our employees. We offer a comprehensive and competitive benefits package designed to support the health and well-being of our employees & their families.

• Health benefits to include medical, dental and vision insurance. A wellness program with incentives.
• Financial security with a 401(k) with a generous company match, a Health Savings Account option, and life & disability insurance for unexpected events.
• Work-Life balance supported by a generous amount of paid time off and holidays to recharge.
• Additional perks include employee discounts, company events and recognition programs.

 

***This employment advertisement is not applicable to individuals who reside in the states of California or Colorado.***

 

The Bay Family of Companies are Equal Opportunity Employers that maintain a Drug-Free Workplace.