Office Services Lead I

Position

Position Summary: 

Responsible for providing functional and performance guidance to the LMS work force at a site location.  The position will coordinate all site work assuring that scheduled plans are met.  This person is responsible for guidance and training while making sure quality and output are within LMS and Client standards.  The employee is expected to perform independently day-to-day, organizing details required to meet LMS policies and procedures.

 

Essential Duties and Responsibilities:

All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary.  Any non-essential functions are assumed to be included in "other related duties as assigned":

• Perform and/or coordinate all site specific job responsibilities.
• Supervise, organize and coordinate assigned workloads while coordinating LMS personnel and supplies.
• Responsible for training, productivity monitoring, quality requirements and quantity requirements.
• Analyze and control all production costs to produce profit for area(s) of responsibility.
• Give input to subordinates' work performance reviews.
• Perform limited corrective action counseling and coaching.
• Have basic knowledge of costs and cost control.
• Complete special projects as assigned.
• Exercise good business judgment, initiative and creativity.
• Personally operate various LMS equipment as required. 
• Maintain a clean, safe, professional and productive work environment.
• Develop and maintain monthly reports for client monthly meetings as necessary.
• Demonstrate leadership ability. 
• Demonstrate working knowledge in the following areas:
  • Fulfillment.
  • Mail Services.
  • Copying/Printing.
  • Scanning.
  • Reception.
  • Hospitality.
  • Courier Services.
  • Shipping & Receiving.
• Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.
• Other related duties as assigned.

 

Qualifications/Requirements:        

• Reports to customer site full time.
• Ability to work with minimal supervision.
• Works well under pressure and achieve deadlines.
• Ability to work with detailed information accurately.
• Ability to communicate both written and orally.
• Proficient with Microsoft Word, Excel, PowerPoint and Outlook and software.
• Valid Driver's license and clean driving record may be required.
• Communications Skills - Written and Oral, Interpersonal, Customer Interface, Professionalism, Maturity.
• Leadership - Motivated, Good Judgment, Decisiveness.
• Experience - Machine Knowledge, Training & Development.
• Organization & Planning - Organized, Administrative Skills, Flexibility.

 

 

Education/Experience:

• Minimum High School Diploma or Equivalent.
• 2 years of industry experience in similar field or job duties.

 

Supervisory Responsibilities:

• Supervise LMS associates.

Work Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually minimal to moderate.
• Ability to lift 50 lbs.

For information on the physical demands of this job, see Human Resources.

 

Loffler Core Values

What Defines our Culture.

• Positive Attitude: Be Part of the Solution. Motivate Others. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player. Don't Fear Failure.
• Integrity: Live the Mission. Be Honest. Deliver on Commitments. Do What is Right. Be Someone Others Can Trust and Count On. Honor Commitment.
• Innovation: Be a Visionary. Welcome New Ideas. Work Smarter. Challenge the Status Quo. Welcome Challenge. Be Committed to Operational Excellence.
• Customer First Focus: Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job.
• Professionalism: Commit to Excellence. Learn & Improve. Looks and Words Matters. Every Interaction is an Opportunity to Exceed Expectations. Treat Others with Kindness and Respect. Best in Industry; Field Expert.
• Drive for Results: Performance-Orientated. Hard-Working. Refuse to Lose. Accountable. Set Goals to Manage Yourself to Success.

 

Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.