Client Access Specialist (Bilingual Preferred)

SUMMARY:
This position is located in the Operations Division within the Oklahoma City-County Health Department.  The employee is primarily responsible for scheduling appointments; preparing client forms and records; entering client information into the PHOCIS program; preparing, retrieving, maintaining, and filing medical records on clients; and collecting fees from OCCHD clients. Also, the employee may be assigned to work the front reception area to greet clients and visitors, and to assist clients in locating services not offered by OCCHD.  These various job duties and responsibilities may be performed for the main and satellite clinics.
 
PRINCIPLE DUTIES AND RESPONSIBILITIES:
This is a summary of the duties and responsibilities commonly found within this classification. It is not meant to be all-inclusive, thus, other related activities or tasks may be assigned.
 
This position functions at the front line level (Tier 1) as defined by the Council on Linkages Core Competencies for Public Health Professionals. An emphasis on the following domains is important in this role:

• Data Analytics and Assessment Skills
• Communication Skills
• Health Equity Skills
• Community Partnership Skills

 
ESSENTIAL JOB FUNCTIONS:

1. Operating a personal computer to schedule appointments for in-house and satellite clinics.
2. Making changes in appointments for clients or canceling appointments.
3. Notifying clinic staff of changes.
4. Preparing client charts and records for daily clinics.
5. Maintaining client medical records.
6. Numbering, labeling, sorting, opening, closing and updating client's medical records.
7. Retrieving medical records of clients scheduled for the various clinics for the next day.
8. Interviewing clients to determine program eligibility according to income guidelines.
9. Preparing and printing various forms.
10. Receiving and storing certification and paperwork.
11. Collecting cash or check payments for services rendered.
12. Balancing daily cash receipts with records.
13. Issuing refund payments.
14. Compiling and generating computer reports.
15. Receiving, screening and directing incoming telephone calls.
16. Completing required training in support of duties and responsibilities of this position..
17. Driving to off-site locations to perform job duties as needed.
18. Translator in the designated language for clinical services and assisting clients with Medicaid applications.
19. At the direction of OCCHD Chief Executive Officer and Public Health Officer or designee, the employee will be assigned a variety of specific job duties and responsibilities as a member of the OCCHD Emergency Preparedness and Response Program Team (i.e., Bioterrorism Response Program).  Also, as a member of the OCCHD Emergency Preparedness and Response Team, the employee is required to complete all necessary responder training and may be designated as a member of the first-responder team.
20. In accordance with our designation of a PHAB Accredited health department and explicit commitment to a culture of continuous quality improvement, employees will receive Quality Improvement (QI) training deemed necessary by their supervisor.

QUALIFICATIONS/REQUIREMENTS:

• High school diploma or GED
• Valid Oklahoma driver license required
• Ability to translate verbally or in writing English to Spanish or Spanish to English preferred
• LEVEL 1 - one year of public contact experience, pay grade 5, $1,260 semi-monthly
• LEVEL 2 - two years of public contact experience, pay grade 6, $1,359 semi-monthly
• LEVEL 3 - three years of public contact experience, pay grade 7, $1,467 semi-monthly

 

SKILLS AND ABILITIES:

• Skill in operating a personal computer
• Ability and willingness to maintain confidentiality
• Ability and willingness to communicate with persons of diverse backgrounds both orally and in writing using tact and diplomacy
• Ability and willingness to follow established policies and procedures
• Ability and willingness to develop and maintain effective working relationships
• Ability and willingness to follow safe working practices and procedures
• Ability and willingness to assume responsibility for work product
• Ability to translate verbally or in writing English to Spanish or Spanish to English

 

WORKING CONDITIONS:

• Primarily indoors in climate controlled building
• No smoking or use of non-smoking tobacco products is allowed at anytime while conducting agency business or in agency vehicles
• No use of cell phones or the use of electronic wireless communications devices used to write, send or read a text-based communication while driving a motor vehicle on agency business
• May be subject to sitting and/or standing for prolonged periods of time
• May be exposed to prolonged glare from a computer monitor
• OSHA category: performs tasks that involve no exposure to blood, body fluids, or tissues

 

PHYSICAL REQUIREMENTS:

• Arm/hand steadiness and digital dexterity enough to use equipment such as personal computer, ten-key, typewriter, fax machine, etc.
• Vision enough to read computer printouts, hand- or machine-generated documents, etc., as well as print on a computer monitor
• Speech and hearing enough to communicate with others, both via telephone and face-to-face
• Flexibility to bend, stoop, and pull to perform tasks such as filing documents
• Flexibility and strength enough to lift and move equipment and supplies weighing up to 35 pounds
• Ability and willingness to be fitted for and wear a HEPA filter mask

 

WORKING RELATIONSHIPS:

This position requires frequent contact with other employees, visitors, clients, applicants, etc., to give and receive information and/or to provide technical assistance.  The employee may be required to deal with hostile persons on occasion.

 

SUPERVISION GIVEN AND RECEIVED/ACCOUNTABILITY:

This employee is under the direction of an immediate supervisor.  Work product is subject to both specific and general review.  The employee has no supervisory responsibilities and no direct accountability for budget or materials.  The employee has direct accountability for money.

 

OTHER DUTIES AND RESPONSIBILITIES: 

• Must have an operating vehicle available for use when field duties are required
• Will be compliant on recommended immunizations required by the CDC as a healthcare worker and as defined within the scope of Emergency Response within 30 days of hire.  Exceptions accepted with documented medical or religious accommodation.  OCCHD will provide vaccinations at no charge to employees.
• May be required to work outside of regular business hours or assigned shift hours including occasional evenings and weekends due to job responsibilities

 

BENEFITS:

• As an employee of the Oklahoma City-County Health Department, you will enjoy comprehensive benefits which consists of:
• 15 days per year of annual leave
• 15 days per year of sick leave
• 14 paid holidays annually
• A comprehensive health insurance package – medical, dental, vision, life insurance, dependent life insurance, and flexible medical spending account
• A generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.
• Retirement plans: Defined Contribution Plan and 457 Deferred Compensation Plan

 

Interested candidates should apply online at www.occhd.org.  Select Careers at the top of the web page, select Current Jobs, select the position you are applying for, and select "apply".  You will be directed to our Career Center.  Get started by uploading your resume with your profile.  Otherwise, click "skip" to continue.  The first step is to register with the Career Center, again you will click on apply for an active position. You may search for open positions by name or select "show all positions."  You may select "view" to read the details regarding the position.  Again, you will click on "apply now".   You will be directed to the second step of the application process.  Please complete the entire application.  Do not substitute a resume for your employment history.  You may attach a cover letter, resume, an official transcript, if applicable.  You will save an complete your application.  You will be directed to the final step of answering job specific questions, if applicable.  Once you have finished the process, you should receive a message stating, "Successfully applied".  You will also receive an email stating your application has been received for the position you selected.  If you do not receive this message, then there has been a step not completed.  You will need to review your record. The position will be open for 30 days or until filled.  Please be advised that applications will periodically be considered, as such this position could be filled any time before the closing date.

 

Successful candidate is subject to a reference check, background check and drug screening.

 

AA/EOE