Lead Community Health Worker 1-2 Conditional

SUMMARY:

This evolving position is located in the Operations Division within the Oklahoma City-County Health Department (OCCHD). The employee works under the direct supervision of the Community Health Engagement (CHE) Supervisor. The employee works collaboratively with a team of health care professionals, community health workers (CHW), social service agencies, schools, and agency programs to provide clients with opportunities to stabilize and improve their health. The position is responsible for overseeing activities related to the implementation of the grant work plan and working with community members, partners, and organizations to implement all strategies outlined in the work plan. The employee must be proficient in conveying information between community members, partner organizations, and OCCHD staff. The employee is responsible for attending all necessary trainings as outlined in the grant requirements. The employee works within school-based settings, agency and/or clinical settings, and/or community-based organizations.

 

PRINICIPLE DUTIES AND RESPONSIBILITIES:

This is a summary of the duties and responsibilities commonly found within this classification. All employees must maintain a commitment to the OCCHD's mission, vision and strategic goals. This summary is not meant to be all-inclusive, thus, other related activities or tasks may be assigned.

 

This position functions at the entry level (Tier 1) as defined by the Council on Linkages Core Competencies for Public Health Professionals. An emphasis on the following domains is important in this role:

• Data Analytics and Assessment Skills
• Communication Skills
• Health Equity Skills
• Community Partnership Skills

 

ESSENTIAL JOB FUNCTIONS:

1. At the discretion of the supervisor, oversee all facets of the daily operations of the Community Health Workers (CHW) to include functional coordination and administration of subordinate staff performing related work, including work allocation, training, and problem resolution; monitor performance and motivate employees to achieve peak productivity and performance.
2. Assist in the creation of training modules and continuing education curriculum for CHWs.
3. Complete required documentation of client encounters. Serve as point of contact for CHWs for Apricot 360 case management system.
4. Assist with evaluation and ordering of program supplies for CHWs.
5. Assist with training new CHWs and provide ongoing staff development instruction.
6. Review staff reports for clarity, content, spelling, grammar and follow through on client referrals.
7. Serve as back up for CHWs and take on complex cases as needed. This includes assisting clients in schools, community-based organizations, and/or clinic settings, documenting client encounters, maintaining client files and documenting activities. Educate clients; assist them in accessing health related and social services.
8. Provide support and advocacy for the CHW team as well as clients served. Work to reduce cultural and socio-economic barriers between clients and institutions.
9. Assist with evaluation and observation of CHW workflow at multiple OCCHD clinic locations, community-based organizations, and/or school sites.
10. Serve as Lead for Mobile Market packing and distribution when needed.
11. Work collaboratively and effectively within a team. Establish positive, supportive relationships with CHE staff and provide feedback to CHE Supervisor as well as members of the team. Build and maintain positive working relationships with clients, providers, nurse case managers, agency representatives, supervisors, and office staff, from diverse cultural and socio-economic backgrounds.
12. Support the OCCHD Strategic Plan.
13. Assist with outreach and prevention education services, targeting individuals who are at high risk for chronic disease complications.
14. Assure clients receive appropriate and timely services by making referrals and motivating/teaching clients to seek care.
15. Assist in facilitating workshops, events, and other functions related to chronic disease management. Interventions may be one-on-one or at a group level.
16. Assist in community-based classes/education and school case staffing.
17. Conduct prevention awareness screenings as requested utilizing a social drivers of health screening tool as well as basic biometric screenings (i.e. height, weight, blood pressure, etc.).
18. Participate in regularly scheduled OCCHD and staff development training to maintain and improve personal knowledge base of various chronic diseases.
19. In a limited capacity, assist with Regional Food Bank reporting and grant reporting as necessary.
20. Participate and attend regularly scheduled supervision meetings; be prepared to share both successes and challenges of case management.
21. Communicate all concerns to supervisor as necessary, seeking support and guidance proactively.
22. Maintain appropriate confidentiality and follow agency guidelines and regulations regarding the release of client, provider, or agency information.
23. Provide culturally and linguistically appropriate services (CLAS) to clients and assist in providing CLAS standard guidance to agencies and organizations served.
24. Travel to off-site locations to perform job duties as needed; occasionally this may require employees to work outside of regular business hours or assigned shift hours including evenings or weekends due to job responsibilities.
25. At the direction of OCCHD Chief Executive Officer and Chief Health Officer or designee, the employee will be assigned a variety of specific job duties and responsibilities as a member of the OCCHD Emergency Preparedness and Response Program Team, the employee is required to complete all necessary emergency responder training and may be designated as a member of the first-responder team.
26. In accordance with our designation of a PHAB Accredited health department and explicit commitment to a culture of continuous quality improvement, employees will receive Quality Improvement (QI) training deemed necessary by their supervisor.

 

QUALIFICATIONS/REQUIREMENTS:

-High school diploma or GED required

-30 hours of college courses, allied health professional certificate, Associates Degree (one year of field experience can substitute for education requirements)

-Strong connection to and experience with vulnerable populations in the Oklahoma City metro

-Bilingual a plus

-Valid Oklahoma driver license required

-Must become CPR certified within 90 days of employment

LEVEL 1 - Three years of public contact experience required

LEVEL 2 - Four years of public contact experience required

            

SKILLS AND ABILITIES:

-Skill in communicating verbally and in writing

-Skill in communicating with diverse groups using tact and diplomacy

-Skill in obtaining and recording information accurately

-Skill in design and presentation of information

-Skill in communicating with the public, schools, and partner organizations in a courteous and professional manner

-Knowledge of community development and mobilization strategies

-Ability and willingness to develop education and public relations materials

-Ability and willingness to utilize appropriate equipment

-Ability and willingness to maintain confidentiality

-Ability and willingness to develop and maintain effective working relationships

-Ability and willingness to speak in public

-Ability and willingness to work with people from a variety of socio-economic backgrounds

-Ability and willingness to maintain confidentiality and to assume responsibility for information disseminated

-Ability and willingness to assume responsibility for work product

-Ability and willingness to use a personal computer including Microsoft Word, Excel, and PowerPoint

-Ability and willingness to follow safe working practices and procedures

-Ability and willingness to follow established policies, procedures, guidelines, and orders

-Ability and willingness to participate in trainings and informational sessions

-Ability and willingness to demonstrate leadership and accomplish goals as a team

-Ability and willingness to maintain a positive and professional attitude

 

WORKING CONDITIONS:

-Primarily indoors in climate-controlled building

-No smoking or use of non-smoking tobacco products is allowed at anytime while conducting agency business or in agency vehicles

-No use of cell phones or the use of electronic wireless communications devices used to write, send or read a text-based communication while driving a motor vehicle on agency business

-May be subject to sitting and/or standing for prolonged periods of time

-Subject to driving off-site locations in varying weather to perform job duties

-May be exposed to prolonged glare from computer monitor

-OSHA category: performs tasks that may involve exposure to blood.

 

PHYSICAL REQUIREMENTS:

-Arm/hand steadiness and digital dexterity enough to use equipment such as personal computer, ten-key, typewriter, FAX machine, etc.

-Vision enough to read computer printouts, hand- or machine-generated documents, etc., as well as print on computer monitor

-Speech and hearing enough to communicate with others, both via telephone and face-to-face and in a public speaking environment

-Flexibility to bend, stoop, and pull to perform tasks such as filing documents

-Flexibility and strength enough to lift and move equipment and supplies weighing up to 35 pounds

 

WORKING RELATIONSHIPS:

This position requires frequent contact with various OCCHD personnel to give and receive information, as well as with clients to provide services.  The employee also may have contact with state and community agency employees, civic organizations, school officials, students, childcare centers, and public/private clinics.  The incumbent interacts with a broad spectrum of socio-economic groups.  Tact and diplomacy are required in the performance of duties.  The employee may be required to deal with hostile persons on occasion.

 

SUPERVISION GIVEN AND RECEIVED/ACCOUNTABILITY:

This employee is under the direction of the immediate supervisor. Work product is subject to both specific and general review. The incumbent has no supervisory responsibilities and no direct accountability for budget, money or materials.

 

CONDITIONAL:

Employees who fall into the following categories are in conditional employment positions:  a) Chief Executive Officer and Public Health Officer; b) Senior Executive Team, Executive Team and Leadership Team employees who serve at the pleasure of the OCCHD Chief Executive Officer and Public Health Officer; c) certain other OCCHD employees whose salaries, benefits, and/or overhead are based on available funds such as, but not limited to, revenue generating contracts, grants, or fee-for-service revenue.  In other words, this means that if the funding or the program is terminated, cancelled, or non-renewed, your employment terminates automatically.  This position is conditional.

 

OTHER DUTIES AND RESPONSIBILITIES:

-Must have an operating vehicle available for use when field duties are required

-May be required to take the smallpox vaccination, and other vaccinations or inoculations, as a member of the first-responder team

-May be required to work outside of regular business hours or assigned shift hours including occasional evenings and weekends due to job responsibilities to include but not limited to community events.

 

BENEFITS:

• As an employee of the Oklahoma City-County Health Department, you will enjoy comprehensive benefits which consists of:
• 15 days per year of annual leave
• 15 days per year of sick leave
• 15 paid holidays annually
• A comprehensive health insurance package – medical, dental, vision, life insurance, dependent life insurance, and flexible medical spending account
• A generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.
• Retirement plans: Defined Contribution Plan and 457 Deferred Compensation Plan

 

Interested candidates should apply online at www.occhd.org.  Select Careers at the top of the web page, select Current Jobs, select the position you are applying for, and select "apply".  You will be directed to our Career Center.  Get started by uploading your resume with your profile.  Otherwise, click "skip" to continue.  The first step is to register with the Career Center, again you will click on apply for an active position. You may search for open positions by name or select "show all positions."  You may select "view" to read the details regarding the position.  Again, you will click on "apply now".   You will be directed to the second step of the application process.  Please complete the entire application.  Do not substitute a resume for your employment history.  You may attach a cover letter, resume, and an official transcript, if applicable.  You will save and complete your application.  You will be directed to the final step of answering job specific questions, if applicable.  Once you have finished the process, you should receive a message stating, "Successfully applied".  You will also receive an email stating your application has been received for the position you selected.  If you do not receive this message, then there has been a step not completed.  You will need to review your record. The position will be open for 30 days or until filled.  Please be advised that applications will periodically be considered, as such this position could be filled any time before the closing date.

 

Successful candidate subject to background check, reference verification and drug screening.

 

AA/EOE