Senior Member Engagement Associate, ESG Center
Position Summary:
The Senior Member Engagement Associate works for the Member Engagement Director to help the ESG Center increase its Members' awareness and engagement of ESG Center offerings; to help retain and attract ESG Center Members, and thereby achieve the Center's financial targets; to track member engagement; to respond to Member requests; and to work with Members to identify key themes to help shape the Center's publication and programming agenda.
Responsibilities:
- Schedules, participates in, and provides support for new ("onboarding") and ongoing engagement conversations with key executives at ESG Center member companies, including arranging briefing materials.
- Based on discussions with Members and Members' participation in TCB offerings, develops and helps execute member-specific plans to increase awareness and utilization of TCB offerings.
- Regularly updates, maintains, and manages CRM and other systems that track member activity and utilization, such as Excel engagement database, Center contact list.
- Identifies and conducts outreach campaigns to professionals at Member organizations to make them aware of and help them take advantage ESG Center offerings
- Supports Member Engagement Director in responding to Member requests for information on programing and publications, account access and event attendance.
- Collaborate with Member Engagement Director to update/create membership engagement presentation decks, Expert Briefing decks, Center marketing collateral, internal briefing decks.
- Supports the Member Engagement Director in managing ESG Center membership renewals including finance forecasting, save strategies and analyzing utilization metrics for retention, including creating of utilization and engagement materials.
- Collaborates with Member Development and Enterprise Engagement teams, as well as the Member Engagement Director, to transition new members and develop a first-year engagement strategy and with any Member "save" efforts.
- Works with Member Engagement Director, ESG Center programming team, Executive Director, other Center and enterprise teams to identify and provide thought leadership opportunities for ESG Center Members (e.g., participation in roundtables, working groups; webcasts, podcasts).
- Works with Member Engagement Director, ESG Center programming team, Executive Director, other Center and enterprise teams to identify and provide thought leadership opportunities for ESG Center Members (e.g., participation in roundtables, working groups; webcasts, podcasts).
- Other duties as assigned.
Qualifications:
- Bachelor's degree
- Two years relevant experience
- Project management and administration skills
- Strong time management and organizational skills –able to multi-task
- Ability to collaborate within TCB and with member contacts
- Customer service oriented
- Prospective candidates are strategic, analytical thinkers and results-oriented team players with a customer service mentality.
- Strong project administration and organizational skills.
- Customer-centric, collaborative, and able to connect with business professionals at all levels.
- Strong verbal and written communication skills.
- Self-motivated and proactive with minimal supervision.
- Proficient in Microsoft Office Suite.
- Experience with CRM and other customer relationship management tools.
What We Offer
The Conference Board is proud to embrace best practices in employee wellbeing. We offer a competitive total compensation package. As part of our benefits package, we offer flexibility with remote working capabilities, employer-sponsored learning and development, advancement opportunities, on-site health initiatives, a communal and collaborative working environment, and a strong sense of comradery with sports teams, clubs, volunteer opportunities, and employee events.
The Conference Board does not discriminate. We are an equal opportunity employer/M/F/Vet/Disabled.