WIC Access Specialist 1-3 Bilingual Conditional
SUMMARY:
This position is located in the Administrative Services Division with the Oklahoma City-County Health Department (OCCHD). The employee is primarily responsible for scheduling appointments; preparing client forms and records; entering client information into the PHOCIS program; preparing, retrieving, maintaining, and filing medical records on clients; and operating a cash register to collect fees from OCCHD clients. Also, the employee may be assigned to work the front reception area to greet clients and visitors, and to assist clients in locating services not offered by OCCHD. These various job duties and responsibilities may be performed for the main and satellite clinics.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
This is a summary of the duties and responsibilities commonly found within this classification. All employees must maintain a commitment to the OCCHD's mission, vision and strategic goals. This summary is not meant to be all-inclusive, thus, other related activities or tasks may be assigned.
This position functions at the entry level (Tier 1) as defined by the Council on Linkages Core Competencies for Public Health Professionals. An emphasis on the following domains is important in this role:
- Data Analytical and Assessment Skills
- Communication Skills
- Health Equity Skills
- Community Partnership Skills
ESSENTIAL JOB FUNCTIONS:
- Operating a personal computer to schedule appointments for in-house and satellite clinics.
- Making changes in appointments for clients or canceling appointments.
- Notifying clinic staff of changes.
- Preparing client charts and records for daily clinics.
- Maintaining client Medical Records.
- Numbering, labeling, sorting, opening, closing and updating client's Medical Records.
- Pulling medical records of clients scheduled for the various clinics for the next day.
- Interviewing clients to determine program eligibility according to income guidelines.
- Preparing and printing various forms (benefits, etc.).
- Receiving and storing certification and benefit paperwork.
- Operating an electronic cash register to collect cash or check payments for services rendered.
- Balancing daily cash receipts with cash register tapes.
- Issuing refund payments upon receipt of a credit memo.
- Compiling and generating computer reports.
- Receiving, screening and directing incoming telephone calls.
- Greeting visitors and clients and directing them to the appropriate office or individual.
- Driving to off-site locations to perform job duties as needed.
- Completes required training in support of duties and responsibilities of this position.
- At the direction of OCCHD Chief Executive Officer and Public Health Officer or designee, the employee will be assigned a variety of specific job duties and responsibilities as a member of the OCCHD Emergency Preparedness and Response Program Team (i.e., Bioterrorism Response Program). Also, as a member of the OCCHD Emergency Preparedness and Response Team, the employee is required to complete all necessary responder training and may be designated as a member of the first-responder team.
- Spanish translator for clinic services and assisting clients with Medicaid applications.
- In accordance with our designation of a PHAB Accredited health department and explicit commitment to a culture of continuous quality improvement, employees will receive Quality Improvement (QI) training deemed necessary by their supervisor.
QUALIFICATIONS/REQUIREMENTS:
-High school diploma or GED required
-Valid Oklahoma driver license required
- Ability to translate English to Spanish or Spanish to English
LEVEL 1 - One year of public contact experience required, pay grade 5, $1,260 semi-monthly
LEVEL 2 - Two years of public contact experience required, pay grade 6, $1,359 semi-monthly
LEVEL 3 - Three years of public contact experience required, pay grade 7, $1,467 semi-monthly
SKILLS AND ABILITIES:
-Skill in operating a personal computer
-Ability and willingness to maintain confidentiality
-Ability and willingness to communicate with persons of diverse backgrounds both orally and in writing using tact and diplomacy
-Ability and willingness to follow established policies and procedures
-Ability and willingness to develop and maintain effective working relationships
-Ability and willingness to follow safe working practices and procedures
-Ability and willingness to assume responsibility for work product
-Ability to translate English to Spanish or Spanish to English
WORKING CONDITIONS:
-Primarily indoors in climate-controlled building
-No smoking or use of non-smoking tobacco products is allowed at anytime while conducting agency business or in agency vehicles
-No use of cell phones or the use of electronic wireless communications devices used to write, send or read a text-based communication while driving a motor vehicle on agency business
-May be subject to sitting and/or standing for prolonged periods of time
-May be exposed to prolonged glare from a computer monitor
-OSHA category: performs tasks that involve no exposure to blood, body fluids, or tissues
PHYSICAL REQUIREMENTS:
-Arm/hand steadiness and digital dexterity enough to use equipment such as personal computer, ten-key, typewriter, FAX machine, etc.
-Vision enough to read computer printouts, hand- or machine-generated documents, etc., as well as print on a computer monitor
-Speech and hearing enough to communicate with others, both via telephone and face-to-face
-Flexibility to bend, stoop, and pull to perform tasks such as filing documents
-Flexibility and strength enough to lift and move equipment and supplies weighing up to 35 pounds
-Ability and willingness to be fitted for and wear a HEPA Filter mask
WORKING RELATIONSHIPS:
This position requires frequent contact with other employees, visitors, clients, applicants, etc., to give and receive information and/or to provide technical assistance. The employee may be required to deal with hostile persons on occasion.
SUPERVISION GIVEN AND RECEIVED/ACCOUNTABILITY:
This employee is under the direction of an immediate supervisor. Work product is subject to both specific and general review. The employee has no supervisory responsibilities and no direct accountability for budget or materials. The employee has direct accountability for money.
OTHER DUTIES AND RESPONSIBILITIES:
-Must have an operating vehicle available for use when field duties are required
-May be required to take the smallpox vaccination, and other vaccinations or inoculations, as a member of the first-responder team
-May be required to work occasional evenings and weekends due to job responsibilities
CONDITIONAL:
Employees who fall into the following categories are in conditional employment positions: a) Executive Management; b) Deputy/Assistant Directors; c) certain other OCCHD employees individually designated by position number whose salaries, benefits, and/or overhead are based on revenue generating contracts, grants, or fee-for-service revenue. In other words, this means that if the funding or the program is terminated, cancelled, or non-renewed, your employment terminates automatically. This position is conditional.
BENEFITS:
- As an employee of the Oklahoma City-County Health Department, you will enjoy comprehensive benefits which consists of:
- 15 days per year of annual leave
- 15 days per year of sick leave
- 14 paid holidays annually
- A comprehensive health insurance package – medical, dental, vision, life insurance, dependent life insurance, and flexible medical spending account
- A generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.
- Retirement plans: Defined Contribution Plan and 457 Deferred Compensation Plan
Interested candidates should apply online at www.occhd.org. Select Careers at the top of the web page, select Current Jobs, select the position you are applying for, and select apply now. You will be directed to our Career Center. Get started by uploading your resume with your profile. Otherwise, click "skip" to continue. Register with the Career Center, complete an application, attach a cover letter, resume, an official transcript, again select the job to apply for, answer job specific questions and submit your application. Once you have finished the process, you should receive a message stating, "Successfully applied". If you do not receive this message, then there has been a step not completed. You will need to review your record. The position will be open for 30 days or until filled. Please be advised that applications will periodically be considered, as such this position could be filled any time before the closing date.
Successful candidate subject to background check, reference verification and drug screening.
AA/EOE