Oversees CLUB Member and loyalty experience and operations in hospitality and
responsible for driving CLUB account acquisition, activation, retention, sales,
marketing strategy and regulatory compliance. Analyze the current business
environment and drive change that results in enhanced operations and compliance
with all relevant regulations while driving acquisition and activation through
marketing strategies. Manages the daily activities of the ho
Provide legendary customer service experience by greeting and assisting guest,
presenting them with the benefits to become a CLUB Member, and executing the
application fulfillment and other processes from start to finish.
Ability to consistently exceed guest expectations and show commitment to Big
Cedar Lodge Core Values.
"Bass Pro Shops CLUB lets you
To deliver friendly, professional service ensuring guest satisfaction.
Responsible for overseeing our Virtual Assistant and Guest Experience Platforms
as well as overseeing our other Customer Care Agents.
Medallia & Zingle Expertise – become a Medallia & Zingle Subject
Reply to post stay survey emails in a timely and professional manner and
notify appropriate departments of comments and suggestions.
Address poor surveys and resolve poor guest exper
First Previous Next Last