CLUB Hospitality Manager

POSITION SUMMARY: Oversees CLUB Member and loyalty experience and operations in hospitality and responsible for driving CLUB account acquisition, activation, retention, sales, marketing strategy and regulatory compliance. Analyze the current business environment and drive change that results in enhanced operations and compliance with all relevant regulations while driving acquisition and activation through marketing strategies. Manages the daily activities of the ho

CLUB Customer Service

Position Summary: Provide legendary customer service experience by greeting and assisting guest, presenting them with the benefits to become a CLUB Member, and executing the application fulfillment and other processes from start to finish. Ability to consistently exceed guest expectations and show commitment to Big Cedar Lodge Core Values. "Bass Pro Shops CLUB lets you

Customer Care Specialist at Big Cedar Lodge

  To deliver friendly, professional service ensuring guest satisfaction.   Essential Functions

Customer Care Lead/Supervisor

Responsible for overseeing our Virtual Assistant and Guest Experience Platforms as well as overseeing our other Customer Care Agents. Essential Functions: Medallia & Zingle Expertise – become a Medallia & Zingle Subject Matter Expert Reply to post stay survey emails in a timely and professional manner and notify appropriate departments of comments and suggestions. Address poor surveys and resolve poor guest exper

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