Summary
The Business System Analyst - Customer Service Solutions will play a critical
role in enhancing our customer service capabilities through the effective use of
technology. This position involves working closely with both the customer
service and Ops Tech department to develop and implement systems that meet the
dynamic needs of our customers. The ideal candidate will have a strong
background in system analysis, a deep understanding of customer service process
Summary
The Business System Analyst plays a crucial role in bridging the gap between our
technical capabilities and business objectives. The primary responsibility will
be to assist in analyzing business needs, documenting requirements, and
implementing technological solutions that enhance our operational efficiency and
customer satisfaction.
Essential Duties and Responsibilities
As
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