Director of Demand Management

Position: Director of Demand Management

Location: Valley Green, PA

The Director of Demand Management will be responsible for leading the Customer Service and Account Management functions within the HSIO Division. This role will focus on enhancing customer satisfaction and managing demand planning. The Director will work closely with cross-functional teams, including, Operations, Production, Logistics, Marketing and Engineering, to ensure seamless customer experiences and to achieve demand forecasts.

Responsibilities: 

• Oversee the Customer Service team to ensure a high level of responsiveness, service quality and customer satisfaction.
• Develop and implement customer service strategies that enhance service delivery, minimize response times, and address customer inquires effectively.
• Establish key performance indicators (KPIs) to measure customer service success, analyze performance data, and implement improvement as needed.
• Act as a senior point of escalation for complex customer issues, providing solutions to enhance relationships and ensure customer retention. 
• Lead the Account Management team, driving effective demand planning strategies to meet customer requirements and achieve business goals. 
• Collaborate with Marketing, Logistics and Operations teams to accurately forecast demand, ensuring that capacity, resources and inventory align with market requirements.
• Analyze customer data, order trends, and sales forecasts to create actionable insights that drive informed management decisions.
• Develop and implement demand management strategies to optimize product availability, minimize lead times and balance inventory levels across the division.
• Work closely with Supply Chain, Production and Sales team to address demand fluctuations, forecast accuracy and supply chain constraints.
• Lead the efforts to digitize demand planning process, integrating data analytics tools to improve forecasting accuracy and visibility. 
• Recruit, mentor, and develop a high performing team of customer service and account management professionals.
• Provide coaching and guidance to team members to enhance their skills in customer engagement, demand forecasting and account management. 
• Prepare regular reports on demand management, customer service performance, and account management metrics for senior leadership. 

Qualifications:

• Bachelor’s degree in Engineering, Supply Chain Management, or related field (MBA preferred).
• Minimum of 10 years of experience in product management, product line management, account management, demand planning, preferably within the electronics or manufacturing industry.
• Strong leadership experience with a proven track record of managing high-performing teams.
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and stakeholders at all levels.
• Proficiency in demand planning tools, CRM systems, and data analytics software.
• Strong analytical skills, with the ability to interpret complex data and provide strategic insights.
• Ability to work collaboratively across departments and manage cross-functional projects.
• Willingness to travel as needed to meet with customers and teams across different locations.

Amphenol Corporation is proud of our reputation as an excellent employer. Our main focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an "Equal Opportunity Employer" - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin

For additional company information please visit our website at https://www.amphenol-cs.com/