Move-In Coordinator

Responsible for assisting the Director of Community Relations in maintaining maximum occupancy of the community and, when fully occupied, developing a waiting list of future Residents. Maintain accurate records in the database for easy access and reporting. Ensure that The Bristal’s reputation is well presented within the community.

Full Time: Tuesday to Saturday schedule

DUTIES AND RESPONSIBILITIES:

• Greet all visitors in a warm, friendly manner.
• Answer telephones in a professional manner with the objective to obtain the most information about the caller.
• Team with the Director of Community Relations and the Executive Director to create an effective resident referral program, which turns referrals to residents.
• Takes prospective Residents and/or families on a tour of the Facility.
• Understand the REPS system and maintain active prospects database.
• Liaison between the Bristal and community referral sources.
• Regular follow up with prospective residents, making a minimum of 20 outgoing calls per day. Calls that do not reach the intended party or that terminate with a voice mail, are not included in the 20 calls per day. All calls must reach a prospective resident or family member and result in dialogue.
• Regular follow-up with referral sources. Must allocate two one-half days of outreach per week. Outreach will include doctors, elder law attorneys, hospitals, rehabs, and the like.
• Completion of all required move-in paperwork and the collection of rent monies prior to resident move-in.
• Assist new residents to get acclimated into the community upon moving in.
• Manage all marketing inventory as directed.
• Assist the Director of Community Relations to Create and/or Host Marketing/Sales events.
• Frequent and ongoing networking with outside referral sources.
• Belong to and attend, SUN (Senior Umbrella Network) and one additional local Community Association each month with the purpose to attain 2 new leads that visit the community within 3 weeks of the meeting. If the 2 new leads do not visit the community within 3 weeks, you are required to submit to the VP of Marketing an explanation of what contact was made and how you intend to proceed with the leads.
• Assist the Director of Community Relations to oversee the accuracy of available apartment inventory.
• Assist the Director of Community Relations to maintain weekly traffic and census reports.
• Complete a weekly outreach report when required by the Executive Director.
• Such reports are to be distributed to the Executive Director, Director of Operations, and VP of Marketing in the requisite interval.
• Other duties as assigned by the Director of Community Relations and the Executive Director

QUALIFICATIONS:

• Bachelor’s Degree in Business or Marketing preferred.
• Must have the ability to “close” the deal.
• Professional image.