Client Support Representative I

Looking for a job that will keep you on your toes, working in a variety of locations throughout the Twin Cities Metro Area? Look no further than our Client Support Representative position! As a Client Support Representative, you'll be responsible for providing coverage at client sites during times of need, whether due to vacations, sick days, or heavy workloads. With a good working knowledge of multiple client sites, you'll be a valuable asset to our team and our clients. You'll work closely with LMS Associates to optimize their productivity, interface with customers and sales personnel, and complete special projects. If you're looking for a challenging and dynamic role with a company that values initiative and creativity, this is the job for you!

Position Summary: 

Client Support Representatives are responsible for covering client sites for vacation, sick days and heavier than expected workloads. This position requires having good working knowledge of multiple client sites throughout the Twin Cities Metro Area.

Essential Duties and Responsibilities:

All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary.  Any non-essential functions are assumed to be included in "other related duties as assigned":

• Work along with LMS Associates and optimize their productivity.
• Implement all LMS production policies and procedures.
• Interface with customers, sales personnel and management as required to achieve LMS objectives.
• Complete special projects as assigned.
• Exercise good business judgment, initiative and creativity.
• Personally operate various LMS equipment when necessary due to absence, in start-up situations or as required.
• Suggest areas of improvement for individual sites.  Document exceptional performance of fellow employees along with any site concerns observed.
• Maintain a clean, safe, professional and productive work environment.
• Provide customer satisfaction at your assigned site.
• Complete quality work on a timely basis.
• Deal with customers in a friendly and courteous manner.
• Work with PC and Microsoft Suite software.
• Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.
• Other related duties as assigned.

 

Qualifications/Requirements:  

• Reports to customer full time.
• Valid Driver's license and clean driving record required.
• Ability to work with minimal supervision.
• Works well under pressure and achieve deadlines.
• Ability to work with detailed information accurately.
• Ability to communicate both written and orally.
• Proficient with Microsoft Word, Excel, PowerPoint and Outlook and software                                                                                                                                                      

Education/Experience:

• High School Diploma or Equivalent.
• Prior industry experience in similar field or job duties preferred.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually minimal to moderate.
• Must be able to lift 50lbs.

For information on the physical demands of this job, see Human Resources.

Loffler Core Values

What Defines our Culture.

• Positive Attitude: Be Part of the Solution. Motivate Others. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player. Don't Fear Failure.
• Integrity: Live the Mission. Be Honest. Deliver on Commitments. Do What is Right. Be Someone Others Can Trust and Count On. Honor Commitment.
• Innovation: Be a Visionary. Welcome New Ideas. Work Smarter. Challenge the Status Quo. Welcome Challenge. Be Committed to Operational Excellence.
• Customer First Focus: Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job.
• Professionalism: Commit to Excellence. Learn & Improve. Looks and Words Matters. Every Interaction is an Opportunity to Exceed Expectations. Treat Others with Kindness and Respect. Best in Industry; Field Expert.
• Drive for Results: Performance-Orientated. Hard-Working. Refuse to Lose. Accountable. Set Goals to Manage Yourself to Success.

Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.