Technical Project Manager

 

Opportunity Overview:

The Technical Project Manager will drive projects from inception to delivery, managing budgets, timelines, and quality goals. The manager will also identify, analyze, mitigate, and proactively respond to project, financial, and operational risks. The Technical Project Manager will execute the project delivery process so that the distributed resources can work as an effective, objective-driven, and collaborative team.

Scope of Opportunity:

• Develop and maintain consistent standard operating procedures (SOPs) to ensure compliance for the End Point area and staff.
• Responsible for identifying, analyzing, and implementing improvements in IT processes to enhance efficiency, reduce costs, and improve quality.
• Continuously improve productivity by analyzing deficiencies and recommending and implementing changes in tools, training, processes, and employee/customer engagement.
• Determine and recommend the best hardware, software, and peripheral equipment to use company-wide and alternative options due to supply limitations.
• Define technical specifications that fulfill the technical requirements for running the ATS ERP system, Citrix, and all business software.
• Install, configure, and test hardware and software components, ensuring systems are ready for end users of all business technology endpoints, including desktop phones, mobile phones, laptops, desktops, conference rooms, and business tablets.
• Install endpoint security software and collaborate with the cybersecurity team to protect endpoints.
• Manage the software licensing to ensure adequate licensing based on corporate users.
• Determine equipment replacement timeline and best methods for recycling equipment.
• Uses an IT ticket system, is responsible for receiving and tracking trouble tickets and requests, assigns them to a technical specialist (who could be themselves or someone else) for action, and ensures that their tickets are resolved and closed out with the customer and in the system.
• Manage the procurement of software and hardware assets by working with vendors and maintaining positive relationships with them.
• Manage and report on key performance indicators to upper management.
• Contributes knowledge and updated information to maintain the Desktop Support SOPs and Training manuals for support.
• Maintain a high level of confidentiality regarding company and personnel information to maintain a professional work environment.
• Understands and consistently performs in accordance with ATS's Mission, Vision, and Values.
• Support ATS’ culture by aligning actions, behaviors, performance, and decisions in accordance with the Company’s values as set forth in our All-Employee Competencies.

Education and Experience

• Bachelor’s degree in Computer Science, Information Technology, Project Management, or related field.
• Minimum of 5 years experience with Endpoint management, configuration, and automation.
• 5 years working in Windows, Citrix, M365, iOS, Android, and TCP/IP Networked environments.
• 5 years Experience with customer support, including assisting executive-level users.
• Experience in an enterprise 24x7x365 SLA production environment supporting over 1000 endpoints and users.
• Experience with Endpoint configuration tools such as Microsoft Intune, JAMF, or Manage Engine.
• Good organizational and problem-solving skills.
• Strong ability to diagnose and correct program and system failures/malfunctions efficiently and accurately.
• Ability to demonstrate familiarity with Endpoint management systems, reporting, and capacity planning.
• Support desktop maintenance, including inventory and software distribution, and security maintenance, including updates and patch management.
• Must be able to demonstrate a proactive commitment to ATS corporate values and the success of all staff.

Physical Demands

The physical demands described here are representative of those that an employee must meet to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Requirements (Office-related positions)

This position performs work primarily in an office setting.

• Constantly in a stationary position and occasionally will move around.
• Constantly operates a keyboard and mouse and constantly utilizes a computer monitor(s).
• Constantly conversing with internal and external customers in person or via phone.

EEO and Affirmative Action Statement

It is the policy of the ATS to provide for and promote equal employment opportunity in employment compensation and other terms and conditions of employment without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Vietnam Era Veteran status, genetic predisposition, or carrier status.

The ATS designated person for issues concerning Affirmative Action/Equal Employment Opportunity is Director of Human Resources at 320-255-7400.

ATS is committed to assuring equal employment opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of the ATS to provide reasonable accommodation to a qualified individual with a disability to enable such individual to perform the essential functions of the position for which he/she is applying or in which he/she is employed.

The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.