The physical requirements described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and hear. The employee must frequently sit and stand for long periods, use hands and fingers to handle or feel, and reach with hands or arms. The employee is required to stand, walk, bend, twist, stoop, or kneel. Must be able to respond to the customers' needs and perform tasks requiring extensive hand and eye coordination—dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects. The employee must frequently lift and/or move objects in a range from 25 up to 40 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must possess the mental and emotional resilience to handle potentially unsafe and/or difficult situations. The work environment characteristics described here represent those an employee encounters while performing essential functions of this job. When appropriate, work is performed in either an office environment or a client's home. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax/scan machines. Possible exposure to conditions relating to loud noise, all types of weather and non-weather conditions, extreme temperatures, fumes, odors, dirt, and dust. Must be able to drive and occasionally operate a county vehicle in poor driving conditions. Some extensive travel may be necessary. Work can be a stressful environment during peak operations.