Managed Print Services Supply Specialist

Position Summary: 

This position focuses on the automated supply needs for our clients utilizing various software programs.

 

Essential Duties and Responsibilities:

All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary.  Any non-essential functions are assumed to be included in “other related duties as assigned”:

• Monitor supply needs and process requests using a variety of software programs: Print Vision, Print Audit, Print Anista, Vcare, ImageWare, Kyocera Fleet Services.
• Process new supply requests or quotes in E-Automate for Autoship related customers.
• Processing supply requests from clients on the phone or submitted electronically.
• Receive phone calls from Autoship customers with questions.
• Troubleshoot and respond to emails regarding issues with the program.
• Update instructions for Auto Ship and other software used.
• Establish procedures for automating supply delivery to customers on contract.
• Work with internal and external customers to resolve supply and billing issues.
• Other related duties as assigned, including answering calls for supplies & service requests.
• Back up the Front Desk Coordinators when necessary.
• Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.

 

Qualifications/Requirements:

• Minimum of two days in office
• Superior customer service skills.
• Strong follow-through skills.
• Ability to work with minimal supervision.
• Ability to work as a team with other departments.
• Excellent oral and written communication skills.
• Proficient in Microsoft Outlook and Office.
• Proficient in Microsoft Excel.
• Works well under pressure and achieve deadline while managing multiple tasks.
• Ability to work with detailed information accurately.
• Ability to effectively deal with highly complex, confidential, and sensitive information.

Education/Experience:

• Minimum one year of industry experience in similar field or job duties.
• College degree or past experience preferred.

 

Supervisory Responsibilities:

This job does not have supervisory responsibilities.

 

Work Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually minimal.

For information on the physical demands of this job, see Human Resources.

 

 

 

Loffler Core Values

What Defines our Culture.

• Positive Attitude: Be Part of the Solution. Motivate Others. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player. Don’t Fear Failure.
• Integrity: Live the Mission. Be Honest. Deliver on Commitments. Do What is Right. Be Someone Others Can Trust and Count On. Honor Commitment.
• Innovation: Be a Visionary. Welcome New Ideas. Work Smarter. Challenge the Status Quo. Welcome Challenge. Be Committed to Operational Excellence.
• Customer First Focus: Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job.
• Professionalism: Commit to Excellence. Learn & Improve. Looks and Words Matters. Every Interaction is an Opportunity to Exceed Expectations. Treat Others with Kindness and Respect. Best in Industry; Field Expert.
• Drive for Results: Performance-Orientated. Hard-Working. Refuse to Lose. Accountable. Set Goals to Manage Yourself to Success.

Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.