Heavy Haul Customer Service Rep - Cranes

Summary

The Heavy Haul Customer Service Representative will focus primarily on cranes to strengthen and enhance the customer base by implementing sound marketing and customer service principles to sell ATS Heavy Haul service to potential customers and serve as liaison between the customer and ATS operations staff.

 

Education and Experience

1. A good understanding of marketing, sales, and customer service principles, and a strong working knowledge of heavy haul freight and specialized equipment usually gained through 1 - 2 years of training in related area and/or equivalent related experience. 
2. Must have excellent analytical, customer relations, sales, and negotiation skills, general knowledge of U.S. geography and basic map-reading skills
3. Be able to operate basic office machines including telephone, 10-key, and personal computer.
4. Proficient in Microsoft Office (Word, Excel, and Outlook) required.
5. Must have general understanding of technical drawings.
6. Must have mathematical skills for calculating dimensions and weight distributions.
7. Excellent communication skills (written, listening, and verbal).
8. Self-motivated, able to multi-task and work independently.
9. Team player, amenable to a variety of work projects.
10. Analytical with the ability to apply data to problems and processes.
11. Proficient in responding to internal and external customer situations, responding to customer needs as required.
12. Think creatively and provide creative contributions to projects.
13. Maintain a high level of confidentiality.
14. Willing and able to travel infrequently, including overnight travel.

 

Essential Duties and Responsibilities

1. Promote and sell ATS service to active, inactive, and potential customers in accordance with company and department quality, sales, utilization, and profit objectives.
2. Contact active, inactive, or potential customers to sell ATS service to them through inside sales efforts (i.e., telemarketing, e-mail).
3. Respond to customers’ requests for service, providing information, entering load information into LME, and negotiating terms and conditions of sales (i.e., rates, credit, special conditions)
4. Qualifies new customers by matching ATS and customer needs (geographies, products, objectives, etc.).
5. Enters and records all terms and conditions of sales/loads (i.e., load specifications, negotiated rates, dates) into LME.
6. Provides professional, courteous customer service by serving as liaison between customer and ATS operations.
7. Communicates with the Sales to assess and distribute current information on the development and needs of customers.
8. Communicate current customer needs with operations staff and obtaining pick-up/delivery information so a driver can have all required information to be successful.
9. Obtains credit approval on customers' loads by verifying current credit status and working with the credit department, and making C.O.D arrangements as needed.
10. Communicates with customers and ATS personnel to answer questions, and investigate/resolve problems as needed.
11. Participate in departmental and individual goal-setting and achievement.
12. Must be able to demonstrate a proactive commitment to ATS corporate values and the success of all staff
13. In support of ATS’s culture, all employees are expected to consistently, effectively, and reliably perform in accordance with the Company’s values as set forth in our core competencies and behaviors (All Employee Competencies and Manager Competencies).
14. Position may require work responsibilities outside of normal business hours and infrequent travel may be required. 
15. Performs other duties and assumes other responsibilities as assigned.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

This position performs work primarily in an office setting.

1. Constantly in a stationary position and occasionally will move around.
2. Constantly operates a keyboard and mouse and constantly utilizes a computer monitor(s).
3. Constantly conversing with internal and external customers in person or via phone system.

EEO and Affirmative Action Statement

It is the policy of the ATS to provide for and promote equal employment opportunity in employment compensation and other terms and conditions of employment without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Vietnam Era Veteran status, genetic predisposition, or carrier status.

The ATS designated person for issues concerning Affirmative Action/Equal Employment Opportunity is Director of Human Resources at 320-255-7400.

ATS is committed to assuring equal employment opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of the ATS to provide reasonable accommodation to a qualified individual with a disability to enable such individual to perform the essential functions of the position for which he/she is applying or in which he/she is employed.

The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.