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Strategic Tax Planning | Billing Clerk (Full-Time)
Strategic Tax Planning is looking for a highly motivated individual who is passionate about creating a positive customer service experience for clients at a busy, hands-on CPA firm. Due to the nature of the job, billing clerks deal with both sensitive information and situations that require discretion, delicacy, and tenacity. This is a full-time position and expected to require 40 hours per week. At least two years of accounts receivable or administrative experience required.
Duties/Responsibilities:

• Answer incoming calls and client questions in a timely manner.
• Draft correspondence in the form of emails, letters, etc.
• Calling clients to collect payments.
• Processing payments.
• Working in a team environment to create more efficient billing procedures.
• Other administrative duties as needed by the firm.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills and ability to prioritize tasks.
• Ability to work well closely with others on a team.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Excel and Google Workspace.

Education and Experience:
High school diploma or equivalent.
At least two years of related experience required.