Retail Store Lead

POSITION SUMMARY: The Retail Store Lead supports the Store Manager in day-to-day operations of the store. The Lead is responsible for daily direction and training of associates on processes and service to ensure the best guest experience. They will drive sales and assist guests on the floor, maintain merchandising standards, and act as a cashier/sales associate throughout shift.

ESSENTIAL FUNCTIONS:

• Expresses and models BIG behaviors in all guest and associate interactions
• Acts as manager on duty in absence of Manager/Assistant Manager
• Set direction and goals for the day/shift when associates arrive to work
• Handles guest concerns and issues as they arise
• Processes transactions, opening and closing procedures in an efficient and accurate manner
• Stays up to date & communicates product knowledge to team so they can give accurate and beneficial information to guests
• Stays up to date & communicates resort-wide knowledge to share with guests in a confident and fun manner
• Demonstrates knowledge and insight regarding inventory levels, customer feedback and product requests and can suggest alternate options
• Ensures self and associates are maintaining a high level of cleanliness & safety throughout the store at all times
• Maintains food & sundries items to ensure they are in date and proper procedures are followed
• Execute ordering processes (YellowDog, retail transfer requests)
• Work closely with Retail Leadership to communicate store needs and guest requests
• Maintain high level of inventory integrity through correct processes, cycle counts, and annual inventory
• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required:    High School Diploma or Equivalent
• 1 year of retail/sales experience preferred
• Prior leadership experience preferred

KNOWLEDGE, SKILLS, AND ABILITY:

• Customer service skills- Ability to interact with others in an honest, fair, and respectful way, giving others confidence in one's intentions and those of the organization. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• High Work Standards- Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks
• Problem Solving/Decision Making- Ability to identify and understand issues, problems, and opportunities, taking self-directed steps to choose a course of action.
• Team-oriented- Ability to collaborate and work with others to develop best practices, coordinate duties, and fulfill guest needs.
• Planning and Organizing- Skilled at establishing a course of action to ensure work is completed efficiently.

TRAVEL REQUIREMENTS: 

• N/A

PHYSICAL REQUIREMENTS:

• Regularly- Computer Work, Walking, Standing, Lifting up to 50lbs
• Seldom- Sitting 
• Additional Physical Requirements 

WORK ENVIRONMENT:

• Retail/Store

INDEPENDENT JUDGEMENT: Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.