Administrative Assistant, Student Services

Athabasca University's Faculty of Health Disciplines is currently recruiting for the position of Administrative Assistant, Student Services.

The Faculty of Health Disciplines (FHD) is a recognized national leader in health care education, offering high quality programs that enable graduates to make a difference in people's lives, lead innovation and progress in health care systems, engage in research, and chart rewarding, lifelong careers. FHD offers innovative and accessible programs and courses in both undergraduate and graduate studies, including thesis research opportunities for graduate learners.

FHD actively promotes research excellence and is home to a Canada Research Chair in Regulation, Social Governance, and Inequities in Health. Faculty members are engaged in programs of research in a variety of health-related areas. Faculty members' research is funded nationally, including CFI, CIHR, and SSHRC, as well as through regional and provincial organizations.

We encourage you to visit Faculty of Health Disciplines to learn more.

 

The Position:

Reporting through the Administrative Professional Officer of Graduate Admissions to the Faculty Manager of the Faculty of Health Disciplines, the Administrative Assistant, Student Services serves as the first point of contact for student inquiries, providing program-related information to the public, current students, and the broader AU community. This front-line role is essential in supporting a positive student experience by triaging and redirecting inquiries as needed. As part of the Student Services team within the Faculty of Health Disciplines (FHD), the position also involves general administrative and student support tasks.
The successful candidate will be adept at working with both current and evolving AU systems, delivering respectful, confidential, and professional service to students and colleagues alike.

 

Qualifications:

• High school diploma required; Office Administration Certificate or Diploma preferred
• Minimum of two years' experience in administrative support, preferably in a post-secondary environment
• At least one year of experience in student-focused customer service
• Experience managing telephone inquiries and triaging student cases is an asset
• Strong computer and database skills are required
• Proven ability to work productively in a remote work setting
• Proficiency in Microsoft 365 Office applications is required; familiarity with MyCreds, CRM Recruit, Brightspace, and BANNER is an asset
• Excellent written and verbal communication, organizational, and time-management skills
• Demonstrated tact, diplomacy, and ability to maintain confidentiality
• Ability to work both independently and collaboratively in a team environment

 

A detailed job description can be viewed at: Administrative Assistant, Student Services 

For further information regarding this position, please contact Rachael Chavez, Faculty Manager, Dean Office Faculty of Health Disciplines, at [email protected]

 

Athabasca First

Wherever possible, AU seeks to attract and hire qualified team members to reside in the Athabasca region. We will offer relocation assistance for the right candidate should you decide to relocate the Town of Athabasca. As a resident of the town or county of Athabasca, you can choose to work on and from our beautiful campus in Athabasca.

To discover the Town and Region of Athabasca, go to: Visit Athabasca.

What AU Offers: 

Benefits and Pension eligibility differs based on employee group and may include:

• Defined Benefits Pension Plan
• Alberta Health Care
• Extended Health Care
• Life Insurance, Accidental Death & Dismemberment Insurance
• Disability Coverage
• Vacation
• Office Closure between Christmas and New Year's Day
• Discretionary Benefit Fund
• AU Course Allowance
• A Variety of Leaves (e.g., Maternity/Parental/Adoption, Compassionate Care, etc.)
• Employee & Family Assistance Program (EFAP)

Educational credentials will be verified before an offer of employment is extended. An offer of employment is conditional upon verification of educational credentials. 

All qualified candidates are encouraged to apply; however, Canadian Citizens and Permanent Residents will be given priority. 

Athabasca University is committed to employment equity and encourages applications from women, Indigenous Peoples, persons with disabilities, persons of any sexual orientation, persons of any gender identity and expression, and members of visible minorities. 

Where applicants have equal skills, abilities, and experience, candidates residing within or willing to relocate to the County of Athabasca will be given preference.

Working outside of Canada is not supported by Athabasca University. You are legally not permitted to work for Athabasca University if you are living outside of Canada.