Quality Assurance Technician

Opportunity Overview

Are you ready to elevate your career and be a part of creating the world's best desserts? Dessert Holdings partners with some of North America's most iconic chains to bring people together to celebrate life's sweetest moments!

Dessert Holdings is looking for a Quality Assurance Technician to join our team based in London, ON. As a member of the QA team, the Quality Assurance Technician will participate in the development and administration of the Original Cakerie Food Safety and Quality System.

KEY RESPONSIBILITIES: (this is meant to be an outline, not an exhaustive list of responsibilities)

• Process/product monitoring, evaluation and problem solving
• Develop and maintain product/process specifications, SOP's
• Customer/consumer complaint evaluation
• Participate with new products team in specification development and new product implementation
• Conduct various audits to monitor conformance to regulatory and corporate requirements

QUALIFICATIONS AND REQUIREMENTS:

Must Have

• Proven experience in the food industry, including knowledge of HACCP, GFSI, and SPC.
• Bachelor's degree in Microbiology, Chemistry, Food Science, or a College Diploma in a relevant area.
• Willingness to work various shifts in a 24/7 operational environment.
• Proficiency in Microsoft Word, Excel, and Windows operating systems.
• Strong interpersonal and communication skills.
• Ability to travel to facilities in the US and other locations in Canada.
• Experience with microbiological plating and testing.

Nice to Have

• Familiarity with Preventative Controls for Human Foods (FSMA/SFCR), BRC standards, and Six Sigma certification.
• Knowledge of sanitation principles, processes, and evaluations.
• Experience in microbiological enumeration and analysis.
• Understanding of ERP systems, particularly Microsoft Navision.
• Strong investigative and research skills.
• Experience handling various laboratory equipment, including moisture balance, water activity meters, and microbiological testing tools.
• Familiarity with 3M Petri films and other rapid microbiological testing methods; knowledge of MiniTab software or similar is a plus.

Schedule:

• Flexible Monday - Sunday
• Night Shift (various start times between 10:30 pm - 12:00 am)

About Dessert Holdings

Dessert Holdings is North America's fastest-growing premium dessert company, recognized for providing retail and foodservice customers with chef-inspired, innovative desserts made with real ingredients, a flexible and low-cost supply chain, and best-in-class service. The company is a collection of premium dessert companies and brands: Steven Charles, The Original Cakerie, Lawler's Desserts, Atlanta Cheesecake Company, and Dianne's Fine Desserts. Dessert Holdings is owned by Bain Capital, employing more than 3,200 people across eight manufacturing facilities, and is continuing its journey of rapid growth.

EEO Statement

Dessert Holdings and its related entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristics protected by law.

We thank you in advance for your interest in The Original Cakerie. Due to high volume, only those candidates selected for an interview will be contacted.