Front Desk Attendant - Lead

AM & PM shifts available

Position maybe eligible for incentives 

Position Summary:

Deliver friendly, professional service to guests as they check-in and check-out of the resort.  Ensure guest satisfaction in pleasurable and difficult situations

Essential Functions:

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• Maintain an up-to-date knowledge of resort and local services and supply information and respond to guest queries.
• Ensure all guest registrations are completed and correspond with guest information.
• Endure the staff morale is good.
• Being able to keep staff busy, and all checklist items are completed by the end of their shifts.

Candidate Profile:

Education and Experience

• You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel
• Leadership or supervisory experience

Skills and Knowledge

• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
• Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.