Intake Coordinator - Corona
Inland Respite, Inc. is a company dedicated to serving the developmentally disabled population. Inland Respite, Inc. currently has the opportunity for an Intake Coordinator to join our team in Corona, CA.
Position Scope:
The Intake Coordinator role is a nonexempt position, under general direction of the Operations Supervisor or their designee, will perform a variety of duties assigned to consumer verification, intakes, home visitations, record management, and other duties as assigned.
Essential Duties:
1. Receive, review, enter and verify all intakes.
2. Maintain ongoing communication (verbal and written) with service supervisors, case workers, consumers, the regional center, human resources, and other departments to effectively communicate and process changes in cases.
3. Ensure that all contracts are current, consumer evaluation packets are updated on an annual basis and other required documents (i.e. CDER, IPP, etc.) have been completed and signed by the appropriate parties.
4. Responsible for terminating consumers per established company practices; maintain active and updated consumer census for active and terminated consumers.
5. Ensure that all data pertaining to new and/or amended contracts, terminations, and inactive consumers have been accurately entered according to company policy, and within the allotted time.
6. Enter all IPP, CDER, annual reviews, increases/decreases in hours, share of cost letters, and emergency hours (consumer paperwork) into the appropriate respite system for all respite programs in a timely and accurate manner.
7. Enter prospective/new consumer data into the appropriate respite system for all respite programs; ensure that prospects have a successful and complete onboarding.
8. Verify all consumer authorizations; maintain consumer prospect list.
9. Responsible for conducting home visitations and conducting home evaluations.
10. Ensure all consumers are assigned care providers as requested; assess family needs and desires, set up interviews, and follow-up once care providers are selected.
11. Follow up with consumers/care providers on unreported respite hours, ensuring "Partial Service" or "No Service" is identified and reported appropriately.
12. Will accurately run, complete, and maintain the monthly required reporting.
13. Ability to function appropriately within all services-related company platforms.
14. Continuously strive to provide excellent customer service, interpersonal communication and serve as a source of accurate information.
Secondary Duties:
1. Assist in other administrative areas of the organization when needed.
2. Assist with quarterly care provider meetings, as needed.
3. May periodically attend quarterly vendor meetings.
4. Attend all mandatory meetings in a timely manner.
Education, Experience, and Skills Required:
1. High school diploma or equivalent (GED) plus one (1) year of office/clerical support experience.
2. Ability to read, write and communicate effectively in English and Spanish (Bilingual Required).
3. Ability to type 30 wpm and do basic business arithmetic.
4. Knowledge and practical experience in developmental services.
5. High attention to detail, and strong affinity for customer service.
6. Excellent organizational, time-management, and problem-solving skills.
7. Practical application of MS Excel, MS Outlook, MS PowerPoint, MS Word, and MS Teams for Windows required.
8. Practical application of HelloSign and/or DocuSign and other cloud-based e-signature solutions/digital platforms.
9. Ability to use standard office machines such as a personal computer, calculator, copier, fax machine, telephone, etc.
10. Ability to utilize video and audio conferencing and online chat-based platforms
such as Zoom.
11. Valid California Driver's License.