Case Coordinator

Our Ideal Case Coordinator

Are you detail-oriented and organized? Know how to navigate through Microsoft Office? Can you communicate well with people in person, by email, or on the phone easily? Want to work for a company with a strong mission of helping children with special needs?

Interested?

If this sounds like you, please apply today!

Founded in 1995, Achieve Beyond nationally meets the needs of children by providing the highest quality of pediatric therapy and autism services. Our providers and administrative staff are dedicated to our mission of helping children and families and we are looking for smart, innovative, and driven candidates to join our team. Achieve Beyond is centered around our culture of collaboration and support to ensure our services are of the highest quality and adhere to our strong ethical standards.

Job Summary:

Under the Case Manager's supervision, the Case Coordinator will monitor and coordinate provision of Early Intervention therapeutic services to children with developmental delays.

Essential Duties and Responsibilities:

• Support therapists and families and ensure that Early Intervention services are provided in accordance with NY State and EI Program rules and regulations
• Process newly approved service authorizations and provide therapists with necessary information and documentation
• Help providers establish contact with parents and assist with scheduling of therapy sessions
• Coordinate with therapists, parents, and Service Coordinators to facilitate timely and consistent provision of services 
• Communicate with pediatricians and medical personnel to obtain prescriptions and medical clearance when needed
• Follow up with service providers to request and obtain progress reports in a timely manner
• Follow up with service providers, service coordinators, and parents to obtain necessary documentation and consent forms
• Conduct parent surveys on a regular basis to ensure parents' satisfaction with services 
• Document all information that pertains to the child's Early Intervention services in the case activity log
• Update the company's database and ensure it contains accurate information
• Maintain positive professional relationship with Service Coordinators and service providers
• Respond to e-mail and phone inquiries from Service Coordinators, therapists, and office staff promptly
• Collaborate with other departments, such as Staffing, Provider Relations, Billing, etc.
• Other duties as assigned by the manager

Our Mission: We believe that all children have potential.  We are guided by the mission to support children with special needs to Achieve Beyond their current abilities.  We are always striving for continuous improvement by setting goals and measuring performance.  It is the reason we will succeed together. 

Qualifications and Other Requirements:

• Excellent verbal, written, and interpersonal communication skills 
• Strong organizational, time-management, and analytical skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to work in a fast-paced environment
• Fluency in Spanish preferred
• Bachelor's Degree preferred

Physical Requirements of the Role:

• Occasionally ascends/descends stairs going to, while at, or leaving work location or facilities traveled to for work events.
• Must be able to remain in a stationary position for prolonged periods of time up to 90% of the work day working on a computer/electronic device.
• The ability to observe details at close range (within a few feet of the observer).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Compensation: Full-time hourly non-exempt $19-20 per hour
• Hours: Monday-Friday 9am-5:30 pm Must Be Willing To Work Overtime As Needed. This position is in office.

 

• Job Description is Subject to Change.

This job description is subject to change at any time. 

Achieve Beyond provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type regarding  race, color, religion, age, sex, national origin, disability status, genetics, caregiver status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are an individual with a disability requesting accommodation for the application process, please contact us for assistance.