Assistant Coordinator, Enrolment Services and Academic Records

Athabasca University's Office of the Registrar is actively recruiting for an Assistant Coordinator, Enrolment Services and Academic Records.

The Office of the Registrar  is seeking a dedicated and detail-oriented Assistant Coordinator, Enrolment Services and Academic Records. This role is crucial in ensuring the effective operation of the Enrolment Services and Academic Records area by providing staff training, interpreting policies and procedures, handling first-level appeals, and maintaining quality assurance.

Key Responsibilities:

• Training and Development: Conduct comprehensive training for staff on policies, procedures, and unit functions. Develop and update training plans and monitor staff progress.
• Policy Interpretation: Serve as a primary resource for interpreting enrolment policies and procedures. Address first-level appeals regarding policy exceptions.
• Policy Maintenance: Assist in the review and development of policies, procedures, and calendar regulations. Recommend improvements to enhance unit operations.
• Quality Assurance and Reporting: Manage unit reporting, statistics, and quality assurance initiatives.
• Collaboration: Work closely with the other Assistant Coordinator and the Coordinator to provide updates on operations and recommend enhancements.
• Supervision: Act as backup to the Coordinator and the other Assistant Coordinator. Supervise day-to-day unit operations in the Coordinator's absence.

The ideal candidate will have: 

• A two-year post-secondary diploma and three years of progressively responsible post-secondary experience, or a combination of education and experience deemed acceptable to the University.
• Experience within a Registrar's Office or other high volume processing environment is preferred. A  minimum of three years of this experience at a supervisory or trainer level is preferred.
• Previous formal training and/or supervisory training would be an asset.
• A working knowledge of the data entry and retrieval operations of a computerized information system.
• The ability to develop, maintain and implement procedures, training manuals and training plans.
• Excellent interpersonal skills, including the ability to understand, influence and serve students, colleagues and subordinates.
• Excellent written and verbal communication skills.
• Excellent organizational and analytical skills.

A detailed job description can be viewed at: Assistant Coordinator, Enrolment Services and Academic Records 

For further information regarding this position, please contact Jennifer Robertson, Coordinator, Enrolment Services and Academic Records, at [email protected].

 

AU may offer relocation assistance for the right candidate, should you decide to relocate to reside in the town or county of Athabasca. As a resident of the community of Athabasca, or nearby in Alberta, you can elect to work virtually from your home or in our offices on our beautiful campus. This position can be done virtually however there are certain job responsibilities that must be completed in the Athabasca location.

To discover the Town and Region of Athabasca, please visit http://www.visitathabasca.ca and http://www.athabasca.ca

 

We will only accept applications received through our online recruitment system. Please include your resume, letter of application, and the names, telephone numbers, and email addresses of three references.

Note: Online applications are accepted until 11:59 p.m. Mountain Standard Time on the closing date.

We wish to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted.

 

Athabasca First

Wherever possible, AU seeks to attract and hire qualified team members to reside in the region. We will offer relocation assistance for the right candidate should you decide to relocate the Town of Athabasca. As a resident of the town or county of Athabasca, you can choose to work on and from our beautiful campus in Athabasca.

To discover the Town and Region of Athabasca, go to: Visit Athabasca.

What AU Offers: 

Benefits and Pension eligibility differs based on employee group and may include:

• Defined Benefits Pension Plan
• Alberta Health Care
• Extended Health Care
• Life Insurance, Accidental Death & Dismemberment Insurance
• Disability Coverage
• Vacation
• Office Closure between Christmas and New Year's Day
• Discretionary Benefit Fund
• AU Course Allowance
• A Variety of Leaves (e.g., Maternity/Parental/Adoption, Compassionate Care, etc.)
• Employee & Family Assistance Program (EFAP)

Educational credentials will be verified before an offer of employment is extended. An offer of employment is conditional upon verification of educational credentials. 

All qualified candidates are encouraged to apply; however, Canadian Citizens and Permanent Residents will be given priority. 

Athabasca University is committed to employment equity and encourages applications from women, Indigenous Peoples, persons with disabilities, persons of any sexual orientation, persons of any gender identity and expression, and members of visible minorities. 

Where applicants have equal skills, abilities, and experience, candidates residing within or willing to relocate to the County of Athabasca will be given preference.

Working outside of Canada is not supported by Athabasca University. You are legally not permitted to work for Athabasca University if you are living outside of Canada.