Position Title: Customer Service Representative (CSR)
Our Culture:
Bridgetown Veterinary Emergency and Referral (BVER) is a specialty animal hospital located in Portland Oregon. Our comprehensive team includes highly skilled veterinarians specializing in Emergency/Critical Care, Internal Medicine, Neurology, Surgery, Ophthalmology and are supported by dedicated technicians and support staff. This collaborative effort ensures that our patients receive high quality care across a spectrum of veterinary services. Rooted in a culture that prioritizes both compassion and medical excellence, we are dedicated to fostering an environment that values our employees and contributes positively to the veterinary community.
Bridgetown is currently in search of a dynamic and client-oriented individual to join our team as a Veterinary Medicine Customer Service Representative. As the initial point of contact for our clients, you will play a vital role in ensuring a positive and welcoming experience for both pets and their owners. If you are passionate about contributing to the well-being of animals and are committed to upholding the highest standards of service, we invite you to explore this exciting opportunity with us at BVER.
Responsibilities:
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Foster a culture built on our values.
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Greet and welcome clients with a friendly and professional demeanor.
- Schedule appointments and manage the appointment calendar efficiently.
- Answer phone calls, address inquiries, and provide information about our services.
- Coordinate with veterinary staff to ensure smooth workflow in the reception area.
- Process client payments and maintain accurate financial records.
- Assist in managing patient records and updating information in the system.
- Maintain cleanliness and organization in the reception area.
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Comply with all practice policies and procedures.
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Perform other duties as assigned.
Qualifications: Minimum Qualifications/Requirements:
- Previous experience in a customer service role, preferably in a veterinary setting.
- Excellent communication and interpersonal skills.
- Strong organizational, multitasking abilities, and a high attention to detail.
- Proficient computer skills, including knowledge of veterinary management software.
- Compassion for animals and a genuine interest in their well-being.
- Ability to work in a fast-paced environment and handle stressful situations with professionalism.
Benefits:
Physical Demands:
While performing the duties of this job, the team member is regularly required to talk and hear. Specific vision abilities are required to do this job including close vision. This position requires walking and/or standing for long periods of time, bending, reaching, grasping, and repetitive motions. Must be able to lift up to 30 lbs. unassisted, 75 lbs. with assistance. The working environment may be stressful with aggressive, frightened, abused or injured pets that may bite or scratch. Must be able to work flexible hours including evenings and weekends.
Supervisory Responsibilities:
None
If you are passionate about animal care and possess the skills to excel in a busy veterinary clinic, we invite you to apply!
Bridgetown Veterinary Emergency and Referral (BVER) is an equal opportunity employer. We embrace diversity and provide equal employment opportunities to all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. Our commitment to inclusivity enhances our work environment and strengthens our ability to deliver exceptional veterinary care. If you require accommodation during the application process, please inform us, and we will ensure your needs are met. Join BVER, where diversity is valued, and everyone's contributions are respected.