Key Account Manager- Mesa, AZ

The Key Account Manager serves as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. The Key Account Manager leads a cross-functional team that includes members from sales, engineering, purchasing and operations to provide excellent customer service and achieve program and Program objectives for delivery, cost and quality.

Essential Duties and Responsibilities

·        Manages customer programs from purchase order though final delivery.

·        Coordinates internal and external resources to ensure efficient execution and on-time delivery of projects.

·        Establishes and cultivates excellent customer relationships. Serves as the primary interface with customers to answer questions, resolve issues and provide information.  

·        Works with Engineering and Operations Teams to ensure quality products are produced per customer specifications.

·        Works with Operations and Planning Teams to confirm appropriate delivery dates.

·        Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics.

·        Helps problem solve pricing and/or delivery issues to ensure customer satisfaction. 

·        Maintains and monitors Issues Register for each program to ensure timely resolution of all open actions.

·        Performs risk management and escalates to management appropriately.

·        Ensures compliance with internal standards, processes and procedures.

·        Ensures that the Company has appropriate legal documentation for all contractual obligations.

·        Ensures that all technical communications and shipments to customers are in compliance with ITAR.

·        Performs other duties as assigned by Manager.

Qualifications/Requirements

·        Bachelor’s Degree, strongly preferred

·        3+ years Customer Service Experience in a professional setting or equivalent work or military experience

·       Ability to understand customer quality, commercial, and technical requirements

·        Excellent problem-solving skills

·        Excellent customer service and communication skills

·        Proficient in Microsoft Office applications

Qualifications/Preferred

·        Documented technical experience

·        Experience reading and understanding drawings, designs, and specifications

·        Program Management experience in the Aerospace industry

About our Company

Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe. ABT is focused on expanding the company’s industry presence by providing customers with superior quality and service combined with advanced manufacturing capabilities. ABT is headquartered in Grand Rapids, MI and has locations in Nogales, Mexico, Mesa, AZ and London, Ontario.
 

Benefits We Offer:  At Amphenol Borisch Technologies, we provide a wide range of benefits for our permanent full-time employees. Highlights include:

UNITED STATES

• Unique full-time work schedule that includes every other Friday off
• Full Medical, Dental and Prescription Drug Insurance
• Flexible Spending Accounts
• Generous 401(k) match
• Company-paid and Voluntary Life Insurance plans
• Paid Holidays and Paid Time Off Days
• Reimbursement Programs (Gym, Tuition, etc.)
• Paid time off to volunteer
• Company-Paid Short Term Disability

CANADA

• Full benefits package
• Company-paid and Voluntary Life Insurance plans
• Paid Holidays and Paid Time Off Days
• Reimbursement Programs (Gym, Tuition, etc.)
• Pension plan
• Paid parental leave

Amphenol Borisch Technologies is proud to be an Affirmative Action/Equal Employment Opportunity employer. We consider applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability.