Digital Operations Associate

Position Summary:

The Digital Operations Associate serves as a core team member supporting and building our conference Event app for in- person meetings, digital production support at in-person meetings, and support for our virtual conferences. Working closely with the Associate Director of Digital Experience and Transformation & Digital Production Manager, this individual works on our digital platforms and supports our digital experiences at live events to ensure a high-quality attendee and speaker experience.

Responsibilities:

Conference App Support

• Build and support the use of our conference Event app for all in-person conferences, using the Certain Touchpoint Event app platform – including loading content, setting up various engagement tools, executing on app strategy designed for each event, working with marketing team on launching app to Attendees   
• Serve as on-site app help desk support for all in-person meetings; support engagement activities during live event conducted through the app
• Setup sponsor profiles and sponsor lead capture functionality for large scale in-person meetings
• Track app key performance indicators and share reports with key stakeholders
• Calculate winners of badge game or other app interaction incentives
• Continuously seek to improve app processes and ways to leverage the app to enhance member and attendee experiences
• Perform other duties as needed

Virtual Conferences Support

• Serve as Associate Producer and Producer for live virtual events in the On24 platform
• Work with the Conference Programming team to ensure correct content and format loaded to the platform is appropriately represented
• Conduct technical reviews with Speakers and Conference Program Directors
• Continuously seeks to improve production processes and leverage technology to enhance customer and Member experiences of virtual Conferences

Digital Production Support for In-Person Conferences

• Serve as onsite digital production support - including recording through the On24 virtual platform, operating AI camera technology for recordings and/or livestreaming
• Support digital production management for recording sponsored sessions and other requested session recordings at in person meetings
• Perform other duties as needed

Qualifications:

• 2-3 years working experience; 2 + years events industry experience a plus
• Strong knowledge of virtual and in-person event production
• Demonstrated experience with meeting technology platforms and hardware
• Digital Event Strategist Certification a plus
• Knowledge of On24 platform and Certain Touchpoint platform a plus
• Excellent written and verbal communication skills
• Expert multitasking abilities, able to meet deadlines
• A customer-oriented attitude
• Cool under pressure, able to juggle and multi-task
• A collaborative team member who addresses problems diplomatically, constructively and with respect.
• Bachelors’ Degree or commensurate experience

 

 

What We Offer

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The Conference Board is proud to embrace best practices in employee wellbeing. We offer a competitive total compensation package. As part of our benefits package, we offer flexibility with remote working capabilities, employer-sponsored learning and development, advancement opportunities, on-site health initiatives, a communal and collaborative working environment, and a strong sense of comradery with sports teams, clubs, volunteer opportunities, and employee events.

The Conference Board does not discriminate. We are an equal opportunity employer/M/F/Vet/Disabled.