2024 Reservations Liaison - Lake Nacimiento

Classification: Regular, Part-Time, Non-Exempt

Reports To: General Manager

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Summary

Recreation.gov is a reservation system that Vista operates through our government partners.

The Reservations Liaison serves as the first point of contact for Campgrounds/Day-use areas between managers and recreation.gov via The Hub.

Essential Functions

• Completes various tasks that may arise for said campground/day-use area, which include the following in conjunction with the GM:
  • Approve/deny refund requests of customer reservations on recreation.gov based on information from GM, location specific
  • Submit and follow up on guest refund requests from recreation.gov
  • Create informational guest banners for camping/day use facilities online at recreation.gov for public viewing
  • Submit campsites/whole facilities reservation closure requests based on information from local GM, spur of the moment reaction required on occasion
  • Reach out to guest who may have had a reservation canceled due to a closure via email
  • Update and confirm facility specific fees listed on recreation.gov for each operating season
  • Keep operating season open and closing dates correct for each facility each season
  • Upgrade facility specific locations to include new features such as (Scan and Pay, Venue Systems, and Field Sales)
  • Create new users in recreation.gov to provide access to "The Hub", DAR's (daily arrival reports)
  • Assists Vista employees (attendants)with issues experienced in recreation.gov

Qualifications

• Must be dependable, able to follow instructions, and be open to feedback.
• Proficient with Microsoft Office Suite and have the ability to learn the organization's reservation(s) system.
• Excellent organizational skills, attention to detail and data entry accuracy.
• Flexibility and ability to effectively function in a changing environment with a rapidly growing company.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to use tact and diplomacy to effectively communicate with the public and others.
• Sedentary position; Lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like a ream of paper, file folders, or laptop.