Beach Attendant

 

Position Summary: To ensure all guests are greeted in a friendly and courteous manner, handle all payment transactions, maximize guest satisfaction and revenue.

Essential Functions:

  • Provide exceptional service.
  • Welcome guests, answer questions and direct guests to the appropriate areas
  • Initiates contact with guests with a warm welcome and the willingness to assist the guest
  • Must be proactive in anticipating the guest’s needs
  • Handle all cash and charge sales made through the Marina.
  • Must effectively communicate all pertinent information amongst his/her team members and supervisory staff in regards to daily operations.
  • Maintain accurate records with special emphasis on Boat Rental, guide and water-ski services, bank status, etc.; handle all overnight slip rentals and assign proper slips to all guests; administer all reservations made through sales on walk-ins for guide trips, water ski and guest reservations for boat rentals, etc.; issue marine craft to guest in a smooth and efficient manner.
  • Report stock levels of guest, retail and office supplies to the Marina leadership team.       
  • Always carries themselves in a friendly approachable manner
  • Must be highly service focused with a desire to engage with guests. 
  • Maintain a high level of cleanliness for all areas within the department.
  • Report all incidents of guest dissatisfaction to the Marina leadership team.
  • Report all accidents to the Marina Manager.
  • Record fuel pump readings.
  • Alert Marina leadership team of potential hazard issues and prevent accidents whenever possible.
  • Demonstrate initiative – ability to think, work, and make decisions to solve guest concerns based on sound judgment.
  • Performs other related duties as assigned

 

 

Candidate Profile:

 

  • Skills and Knowledge
  • Ability to work on feet  for extended periods of time, work safely, communicate effectively, understand and carry out written and oral directions, and establish good working relationships with co-workers
  • Able to work in outside weather conditions
  • Lift, reach, bend, twist, push, pull, squat, grasp and use arm-hand coordination on a consistent basis
  • Have the ability to lift 50 pounds occasionally.
  • Be able to work weekends and holidays, mornings and evenings as business demands.
  • Writing - Communicate effectively in writing as appropriate for the needs of the audience.
  • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
  • Guest and Personal Service - Knowledge of principles and processes for providing guest and personal services. This includes guest’s needs assessment, meeting quality standards for services, and evaluation of guest satisfaction.
  • Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.