Direct Service Professional - ITR

JOB TITLE: Direct Service Professional (ITR)  

PROGRAM:    Intensive Treatment Residential                                  


JOB SUMMARY: The ITR Direct Service Professional performs direct care services to promote, encourage, and ensure efficient operation of the ITR program, ensuring the safety and wellbeing of program participants. Seeking to contribute to the success of the ITR program, as well as the agency as a whole, the Direct Service Professional successfully carries out daily tasks including assisting with daily living activities, monitoring of program participants’ progress, and facilitation of life skills groups, through acquired knowledge, skills, and abilities.


  • Assist with daily living activities, monitoring, and providing support to individuals residing in a 24/7 residential non gender-specific Licensed Personal Care home through the Office of Healthcare Facilities. This facility ensures the safety and wellbeing of individuals, with respect to appropriate boundaries.
  • Prepares and maintains records of individuals’ progress and services delivered, reporting changes in condition to manager or supervisor.
  • Facilitates life skills groups, including education on personal hygiene, nutrition, money management, and interpersonal skills.
  • Provides structured activities that promote socialization, recovery, wellness, self-advocacy, development of natural supports, and maintenance of community living skills.
  • Monitors urine screen analysis (if needed) and self-administration of medication in accordance with agency policies and procedures, to encourage accountability.
  • Provides transportation for individuals to appointments and activities in the community.
  • Ensures and provides high quality, compassionate, and ethical delivery of services to improve program and organizational performance.
  • Assists with service related compliance.
  • Intervenes, stabilizes and manages acute crisis situations as needed.
  • Assist in providing additional coverage during increased census/acuity and emergencies.
  • Maintains confidentiality for all indirect/direct service in accordance with agency policies and HIPPA policies. 


  • Knowledge of necessary appropriate therapeutic boundaries for working with vulnerable populations.
  • Knowledge of addictive diseases and/or mental health disorders and their impact on an individual’s functioning.


  • Excellent verbal and written communication skills.
  • Exceptional time management skills and attention to detail.
  • Familiar with computer hardware and software including Microsoft Office products (Word, Excel, PowerPoint, Outlook), e-mail, fax, and scanning.


  • Ability to manage and prioritize multiple assignments.
  • Ability to remain professional when dealing with internal and external customers
  • Ability to maintain accuracy and attention to detail when completing multiple assignments.
  • Ability to work independently and carry out a variety of critical and time sensitive projects without detailed instructions.
  • Ability to work with diverse individuals to collect the necessary information.
  • Ability to maintain the confidentiality of sensitive and confidential information obtained through the course of completing assignments.
  • Ability to be flexible in adapting to changes in priorities, assignments, and other interruptions, which may impact pre-established timelines and courses of action for completing projects and assignments.
  • Ability to establish and maintain cooperative working relationships with management, staff, and internal and external stakeholders.


  • Requires interaction with co-workers, residents and vendors
  • Ability to walk a reasonable distance when on community outings
  • Ability to drive and/or ride in a 15 passenger van?


  • Maintain Agency performance expectations 100% of the time.
  • Complete and provide quality, collaborative service documentation 100% of the time.
  • Complete all required documentation same day services are delivered/end of shift (except for evening groups in which documentation is due by 11:00 AM next business day).
  • 99% accurate on entering information in EMR.
  • 100% of required trainings will be completed within specified time frames.


  1. Education – High School Diploma/GED required.
  2. Experience – (1) year providing direct care to individuals in human services while documenting electronically
  3. Other – Criminal background check clearance, official academic transcripts, valid driver’s license/ID, drug screen, TB test, eligible 7yr MVR.


  1. Education – High school with intention towards post-secondary education.
  2. Experience – (2) years of experience with addictive diseases and/or mental health preferred.