Application Consultant

Brainlab is currently seeking an Application Consultant to service our surgery clients based in Raleigh-Durham, NC.

Brainlab’s Application Consultants perform custom installations and provide consultation and guidance for customers utilizing the company’s product portfolio.

Responsibilities:

  • Conduct on-site clinical evaluations for new and existing customers to demonstrate the use of products and services to increase the frequency and quality of IGS (Image Guided Surgery) product usage
  • Provide on-site consulting, guidance, and assistance to physicians and OR personnel by evaluating options and problem-solving during surgery in order to maximize IGS (Image Guided Surgery) efficiency and usage
  • Lead installations and establish functionality at new and existing customer sites
  • Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS (Image Guided Surgery) products and services
  • Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
  • Act as primary customer liaison, maintaining site visits and regular contact with customers, assessing satisfaction and usage levels, and working to increase revenue via the sale of service contracts, spare/wear parts, upgrades, etc.
  • Regularly strategize with the Account Manager in your region, evaluating customer situations, open sales projects, and identifying and referring sales leads
  • Resolve product issues through detailed analysis and utilization of engineering expertise
  • Keep abreast of new developments regarding Brainlab and competitive IGS (Image Guided Surgery) products and services via ongoing training and individual research and analysis
  • Attend IGS (Image Guided Surgery) Continuing Education annually and maintain annual product certification competency
  • Promote IGS (Image Guided Surgery) products and services to surgeons at trade shows
  • Maximize customer satisfaction
  • Report and document complaints per Complaint Handling SOP
  • Perform other duties and responsibilities as required

Required Experience:

  • B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required
  • 1-3 years of experience in a technical support role for a healthcare company or provider preferred
  • Knowledge of surgical procedures, anatomy and medical terminology preferred
  • Proficient in the use of PC software applications including Microsoft Office
  • Self-motivated, detail oriented and a proven history of ability to make independent decisions
  • Travel 50%+

Additional Comments:
In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.

Visit us at: www.brainlab.com