Customer Service / Dispatcher

Henry Industries Inc., an established provider of nationwide logistic services, distribution center, & 3rd party warehousing is seeking a CSR/Dispatcher to join our Operations team in the Golden, CO market. This position offers an opportunity to work in a challenging environment, a chance to continually enhance your skills, and the ability to grow with a progressive organization. www.henryindustriesinc.com

Job Summary:

Receives calls from clients, contract drivers, and Henry Inc. staff while communicating information related to routes and deliveries.  Inform contract drivers of location information, paperwork and piece count discrepancies in a manner that ensures success.  Maintain company  standards regarding paperwork received from contract drivers.

Responsibilities:

  • Ensure that all orders, including those entered through the computer system, written and verbal are assigned to drivers and that the client’s deliveries are completed in a timely manner.
  • Utilizes company procedures to effectively distribute client product to the appropriate routes.
  • Works closely with outlying facilities to ensure that all shortages and/or damaged freight will be handled according to client procedures; notifies the appropriate personnel of any such discrepancies.
  • Meets all required schedules, deadlines and time tables, routing or client needs, communicates any discrepancies with upper management and or outlining facility managers.
  • Works directly with Account Manager

Position Available:

Full-Time - 9:00pm to 6:00am (Monday - Thursday) - $16.00 per hour

Qualifications:

  • High School Diploma or Equivalent
  • Proficient with Microsoft Office (Excel, Word, and Outlook)
  • Ability to problem solve while working independently  
  • Excellent phone and customer service skills
  • Ability to multitask
  • Pass the pre-employment criminal background check and drug screen

Benefits:

  • Competitive Pay: $16.00 per hour
  • Voluntary Benefits including Medical, Dental, Vision, Life and 401K
  • Opportunities for career advancement

 This position does not offer sponsorship for employment visa status (e.g., H1-B status).

We are an equal opportunity employer with a competitive wage. All offers of employment are conditioned upon successfully passing a drug test and criminal background check.