Network Communications Engineer
The Network Communications Engineer will provide telecom system and expense management support for all communications platforms. Coordinate and facilitate effective business communications by establishing and maintaining communications services, providing training and communications guides to company personnel, and analyzing, allocating, and reporting on communications-related utilization and costs.
Education and Experience
- Bachelor’s degree (B.A.) from a four-year college or university; or three (3) to five (5) years related experience and/or training; or equivalent combination of education and experience.
- Three (3) to five (5) years working in a Cisco VOIP Call Center production environment
- Three (3) to five (5) years working with management Telecom Vendors.
- Three (3) to five (5) years working with Telecom System query tools and scripting.
- CCNA Voice Cert preferred.
- Strong interpersonal skills; establishes trust and rapport with all levels of personnel.
- Excellent organizational skills and ability to manage and prioritize workload in a fast-paced environment.
- Strong communication skills (written, listening and verbal).
- Strong problem solving skills to identify and resolve problems in a timely manner; gathers and analyzes information and develops alternative solutions.
- Strong computer proficiency with Microsoft Excel, Word and Outlook, etc.
Essential Duties and Responsibilities
- Establish and maintain communications systems.
- Establish and maintain communications systems (i.e., Fax networks, Voice-Mail, PBX, security, telephone credit cards, cellular phones, business phone networks) for local and off-site users, evaluating, recommending, installing, and supporting systems to meet the needs of users, assigning/cancelling access, updating and backing-up systems, investigating and resolving problems, performing cleaning and minor equipment repairs and/or arranging outside repairs as needed.
- Facilitate all add user moves and changes within the telecom system.
- Work with business units on call flow and scripts. Program changes to meet requests.
- Assist in researching, selecting, distributing, and maintaining communications vendors, hardware, software, and network facilities for all company sites, advising manager of expected replacement and maintenance costs.
- Provide initial and on-going training and training materials to new and existing employees on the use of communications systems and equipment (i.e., voice mail, credit cards, Fax).
- Analyze, allocate, and report on communications-related utilization and costs.
- Monitor and analyze the use of communications equipment and systems (i.e., remote access, credit cards, long distance, 800 services), identifying and resolving problems (i.e., fraudulent use, abuse).
- Compile data and prepare reports regarding the utilization, and cost of communications systems, reviews and analyzes utilization reports and bills on a daily, weekly, monthly, and annual basis, and allocates costs to appropriate departments and individuals.
- In support of ATS’s culture, all employees are expected to consistently, effectively and reliably perform in accordance with the Company’s values as set forth in our Core Values competencies and behaviors (All Employee Competencies).
- Performs all other duties and responsibilities as assigned.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; and use finger, handle or touch objects or controls.