ACCOUNTABILITY: Support Professional I/ II




  • Set the tone for supports and services provided to each individual and the positive work environment required to meet the needs of the individuals in their home.

  • Maintain flexibility within work environment to ensure adequate staffing within the program.

  • Work with Residential Lead/Lead Supervisor to follow-up on any outstanding issues relating to the home or the individuals residing in the home.

  • In the absence of the supervisor, may act as the lead staff for the program area for the shift.

  • Report significant changes in individual behavior and/or any unusual occurrences to the Supervisor or management staff immediately.

  • Ensure that the health and well-being of individuals are met by DeKalb Community Service Board policy/, provide a well-balanced diet prepared to meet individual needs, following all instructions given by the Primary Care Physician and Nursing staff.

  • Support individuals in personalized activities of daily living and social skills development.This includes teaching, assisting and supporting individuals in their program and in their community so that the individual is able to learn, practice and master skills that enable him/her to enhance his/her status by assuming valued social roles. 

  • Perform, provide assistance and/or support with activities of daily living to include, but not limited to: household chores such as cooking, cleaning, personal hygiene, laundry, dishes, household maintenance, community involvement, leisure activities, communication, personal safety, health maintenance, medication administration/management and social/behavioral development.

  • Implement Individual Support Plans (ISP)/Behavior Support Plans (BSP) and strategies as written and at the frequency stated in the ISP/BSP.Demonstrate accurate data collection procedures and consistent use of described support strategies that promote success.

  • Support individuals to manage behavioral challenges and to resolve minor problems.

  • Document services provided including: individualized service goals (from ISP), behavior support goals, communication logs, medication administration records (MAR) and all other required documentation.Provide input for modifications to service goals, behavior support plans, etc.

  • Complete weekly and monthly documents as assigned and submit to Residential Lead/Lead Supervisor.

  • Monitor and reconcile personal spending ledgers daily and submit monthly to appropriate supervisor. Alert the Residential Lead/Lead Supervisor immediately to any discrepancies or concerns.

  • Complete incident report using the online system.Ensure the report includes required information (who was involved, what happened, where did it happen, when did it happen, etc.)

  • Assist with the planning, preparation and grocery shopping for meals including following special diets and nutritional instruction when preparing meals. 

  • Assist with meal preparation and ensure dietary needs of individuals are met.

  • Perform housekeeping duties including: cooking, cleaning, laundry, washing dishes, vacuuming, minor household maintenance and running errands as assigned and/or required to support the needs of the individuals.

  • Transport individuals to medical appointments, community activities or other assigned events while ensuring the safe transport of each individual, adhering to all traffic laws and driving defensively. 

  • Complete all scheduled and required training by the announced deadline, attend and actively participate in home staff meetings.

  • Facilitate teamwork between all team members via open communication, sharing of responsibilities and a by demonstrating a positive, constructive attitude.

  • Observe and maintain confidentiality requirements concerning the affairs of the individuals served, staff and the agency.

  • Actively participate in the agency’s ongoing effort to continually improve the quality of services provided and the effectiveness of the agency’s operations by sharing ideas and insights.

  • Interact professionally with colleagues, families, guardians, support coordinators, internal and external monitors and others approved to visit the home.Is a team player.

  • Complete other duties as assigned.


Minimum Training, Competency & Experience: High school diploma or GED and at least 1 year experience supporting individuals living with developmental disabilities. Possess Georgia Driver’s License and acceptable Motor Vehicle Report (MVR). Must have basic computer skills, the ability to serve as an advocate for individuals, understand/interpret written materials, prepare incident reports and strong conflict resolution skills.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The job requires regular lifting and carrying up to 30 pounds unassisted, including assisting individuals when required. The job requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting and sitting, with some heavy lifting, pushing and pulling exerted regularly throughout a regular work shift.

Preferred Qualifications: Ideal applicant will possess certification as a Certified Medical Assistant, Certified Nursing Assistant or Certified Patient Care Tech.


Pre-employment drug screening may be required. Selected applicant will be subject of an FBI Criminal History Record Check, and the applicant has the right to challenge the contents of their Criminal History Record Information, should they choose to do so.

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