Shift Varies: M-F, between 7:30AM - 6:30PM (8 hour shift)
Definition and Examples of Work
Opens and maintains K-TAG accounts including: issuing and replacing K-TAGs,
accepting all types of payments, and providing receipts.
Works within the K-TAG database to assign ID numbers to customer accounts.
Receives K-TAGs from customers, toll booths, mail, etc., an
Definition and Examples of Work
Oversees customer service centers to keep business rules, policies and
procedures current and in alignment with organizational goals and direction.
Oversees daily call center operations, including staffing, scheduling, and
workflow management.
Monitors key performance indicators (KPIs) such as call handling time,
resolution rates, customer satisfaction scores, and adjusts staffing and
processes to ensure
Shift Varies: M-F, between 7:00AM - 7:00PM (8 hour shift)
Definition and Examples of Work
Review images of license plates previously rejected by the double-blind
process.
Make corrections to transactions based on photographic evidence to assign
the correct license plate information.
View confidential registered vehicle owner information and assign to a t
M-F, between 9:30AM - 6:30PM
Definition and Examples of Work
Opens and maintains K-TAG accounts including: issuing and replacing K-TAGs,
accepting all types of payments, and providing receipts.
Works within the K-TAG database to assign ID numbers to customer accounts.
Receives K-TAGs from customers, toll booths, mail, etc., and prepares them
for return to
M-F, between 9:30AM - 6:30PM
Definition and Examples of Work
Opens and maintains K-TAG accounts including: issuing and replacing K-TAGs,
accepting all types of payments, and providing receipts.
Works within the K-TAG database to assign ID numbers to customer accounts.
Receives K-TAGs from customers, toll booths, mail, etc., and prepares them
for retu
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